Sabrina Howard
Montclair,NJ
Summary
Results-driven professional with strong analytical, communication, and teamwork skills, adept at quickly adapting to new environments and challenges. Committed to contributing to team success while actively pursuing opportunities for professional development. A positive attitude and dedication to continuous learning foster collaboration and innovation. Prepared to leverage expertise to drive impactful results within a dynamic organization.
Overview
19
19
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration
Newark, NJ
09.2019 - Current
- Oversaw public safety initiatives while safeguarding the traveling public. Managed passenger interactions during searches and screenings to enhance security protocols.
- Coordinated the handling of bags and property, ensuring compliance with safety regulations.
- Oversaw implementation of security screening measures in strict accordance with TSA guidelines and objectives.
- Executed thorough inspections using various screening devices to prevent the transport of prohibited items onto aircraft.
- Achieved a secure environment by effectively managing terminal access points. Fostered heightened awareness among staff to minimize security vulnerabilities in crowded situations.
- Engaged in K9 screening decor roles, enhancing training effectiveness for K9 team operations.
- Oversaw daily equipment maintenance practices, including calibration, verification, and cleaning, to maintain operational efficiency and reliability.
- Executed responsibilities as acting lead transportation security officer, overseeing data collection and ensuring proper lane rotation.
- Utilized strong interpersonal and customer service skills to effectively address and de-escalate situations with irate passengers.
- Enhanced critical thinking competencies to proactively mitigate actual and potential security threats through strategic evaluation and application of situational options.
- Coordinated passenger outreach initiatives and analyzed incidents to ensure safety and compliance.
- Conducted daily briefings to ensure awareness and compliance regarding security-sensitive information.
- Maintained comprehensive knowledge of applicable standard operating procedures while embracing change and effectively addressing challenges.
- Enhanced team performance by mentoring fellow officers and modeling best practices. Championed adherence to proper procedures at checkpoints, fostering a culture of continuous improvement through training support and timely updates on procedural changes.
- Highlighted key concerns and issues to supervisors and managers, leading to timely resolutions. Implemented effective solutions that enhanced team dynamics and productivity.
- Achieved effective security measures through proficient operation of walk-through metal detectors, explosive trace detection systems, advanced imaging technology, and x-ray equipment.
Customer Service Lead
Publix
Augusta, GA
03.2015 - 09.2019
- Facilitated customer satisfaction by delivering accurate item information. Enhanced store navigation by effectively directing customers to item locations.
- Managed inventory control processes and alerted procurement managers when stock levels fell below established thresholds.
- Conducted regular inventory assessments to ensure timely removal of expired products and promotion of near-expiry items.
- Achieved optimal product presentation and availability through effective stocking practices, including rotation, ordering, and maintaining cleanliness of displays.
- Oversaw customer order fulfillment and monitored delivery schedules for efficiency.
- Coordinated and executed cleanliness protocols and maintenance tasks in grocery section.
- Conducted thorough checks on grocery deliveries, confirming order accuracy and invoice details.
- Oversaw implementation of daily price changes and coordinated cash register management to enhance customer service efficiency.
Legal Billing Assistant
Association Law Group
Miami, FL
01.2009 - 12.2014
- Evaluated account specifics and prepared invoices for legal fees incurred due to delinquent homeowner accounts.
- Engaged stakeholders, including homeowners, title companies, and opposing counsel, to negotiate effective solutions for delinquent accounts.
- Executed follow-up communication to track payment status on pending and overdue invoices, enhancing financial accountability.
- Developed and enforced collection strategies for accounts receivable, facilitating timely account reconciliations.
- Coordinated all aspects of summary judgment hearing schedules, including filing deadlines and court date logistics.
- Maintained and organized client files and pleadings through regular updates, improving accessibility and retrieval efficiency.
- Reviewed client data and documentation to identify critical information for investigative processes.
Accounts Payable Clerk
Axis Enterprises
White Plains, NY
01.2007 - 12.2009
- Executed daily entry and reconciliation of 200+ vendor invoices into accounting software for streamlined financial operations.
- Executed reconciliation and payment for a high volume of 1,000 weekly shipments from FedEx and UPS, ensuring accuracy and compliance with financial protocols.
- Conducted thorough reviews and processed credit card payments for all administrative and vendor invoices to maintain financial accuracy.
- Ensured accuracy of billing files by matching vendor invoices with corresponding purchase orders in ASI.
- Conducted thorough reviews of credit card statements, systematically matching charges to appropriate purchase orders or general ledger records.
- Analyzed vendor statements and submitted payment details to facilitate timely transactions.
- Identified and rectified order-related issues with vendors and sales personnel, ensuring timely delivery.
Education
High School Diploma -
North Miami Beach High School
Miami, FLAssociate of Applied Science - Homeland Security
Des Moines Area Community College
Ankeny, IA09-2027
Skills
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Policy enforcement
Timeline
Transportation Security Officer
Transportation Security Administration
09.2019 - Current
Customer Service Lead
Publix
03.2015 - 09.2019
Legal Billing Assistant
Association Law Group
01.2009 - 12.2014
Accounts Payable Clerk
Axis Enterprises
01.2007 - 12.2009
High School Diploma -
North Miami Beach High School
Associate of Applied Science - Homeland Security
Des Moines Area Community College