Sabrina Imhotep
Anchorage,AK
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.20 plus years of customer service experience
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Spinz Pollo Ala Brasa
Anchorage, AK
08.2023 - 03.2024
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Developed and maintained strong relationships with vendors to facilitate timely product deliveries
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
Mobile Detailing Manager
Cloud 9 Mobile Detailing Inc.
Anchorage, AK
03.2018 - 11.2023
- Improved overall department performance by setting clear goals and monitoring progress regularly.
- Maintained a safe working environment by enforcing safety protocols and conducting regular inspections.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
- Managed budgeting responsibilities for the detailing department, effectively allocating resources according to project priorities.
- Conducted thorough quality control checks on completed projects, ensuring client satisfaction with final results.
- Negotiated contracts with vendors for supplies and services, securing favorable terms for the company while maintaining quality standards.
Team Lead / Supervisor
Roscoes Catfish And Bbq
Anchorage, AK
09.2021 - 06.2023
- Maintained a clean and organized restaurant environment, leading to consistently high scores in health department inspections.
- Mentored new hires during onboarding process, ensuring smooth integration into the team while maintaining high standards of service quality.
- Managed daily financial transactions, including cash handling, balancing registers, and preparing deposits to ensure accuracy and accountability.
- Worked collaboratively with kitchen staff to maintain consistent food quality standards across all menu items.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Coordinated catering events, working closely with clients to meet their specific needs while delivering excellent service within budget constraints.
Front Desk Receptionist & Housekeeper
Americas Best Value Inn & Suites
Anchorage, AK
02.2016 - 01.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Education
General Education
Morris Highschool
Bronx New York GED - General Education
Nine Star
Anchorage, AK01.2001
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Customer Relations
- Time Management
- Store Opening and Closing
- Customer Service Management
- Staff Supervision
- POS Systems
- Employee Scheduling
- Hiring and Training
- Sales Growth
Certification
Food handlers
Timeline
Assistant Store Manager
Spinz Pollo Ala Brasa
08.2023 - 03.2024
Team Lead / Supervisor
Roscoes Catfish And Bbq
09.2021 - 06.2023
Mobile Detailing Manager
Cloud 9 Mobile Detailing Inc.
03.2018 - 11.2023
Front Desk Receptionist & Housekeeper
Americas Best Value Inn & Suites
02.2016 - 01.2018
General Education
Morris Highschool
GED - General Education
Nine Star