Sabrina Jackson
Walmart
Washington,DC
9
Years of experience
Skilled at assisting cashiers, customer service and floor employees in any way needed. Observant and dependable in reporting issues to supervisors. Trained in spotting suspicious behaviors.
Work History
AP customer host
4 Years 11 Months- Greeted Walmart customers at entrance with friendly, professional service.
- Verified receipts and purchases during exit checks.
- Monitored store entrances for safety and loss prevention concerns.
Call service center representative
2 Years 1 Month- Policy guidance: Provide accurate information regarding store policies, shipping, account problems, and membership services
- Inbound phone support, manage incoming customer calls with clear communication and active listening to address questions or complaints
- Order and e-commerce assistance: help customers track, modify or troubleshoot online orders placed through Walmart platform .
- Returns and refunds: process , explain, and manage inquiries related to product returns, replacements and refunds statuses.
Overnight Stocker
2 Years 4 Months- Unloaded truck efficiently and prepared shipment items for next-step handling.
- Verified product location and pricing to ensure accurate inventory management.
- Assisted customers in locating items and retrieving stored products to enhance shopping experience.
- Maintained organized zones and updated pricing to improve product visibility and accessibility.
Education
Skills
Theft prevention
Exit monitoring
Receipt validation
Entrance screening
Timeline
AP customer host
Walmart
11.2021 - CurrentRead More
Call service center representative
Walmart
10.2019 - 11.2021Read More
Overnight Stocker
Walmart
06.2017 - 10.2019Read More
GED
11.1999Read More