Overview
Professional Summary
Work History
Education
Skills
Timeline

Syed Ali

Walmart
Cypress,TX
35
years of professional experience

Experienced and skilled General Manager with expertise in hotel management, food and beverage operations, and employee training. Excellent organizational and management skills. Hotel/Restaurant Management Employees' Training MS Office (Word, Excel) Manager Certification Food

Work History

Asset Protection Customer Host

3 Years 6 Months
Walmart | 04.2023 - Current
  • Monitored exits to deter theft and support asset protection procedures.
  • Greeted customers professionally while maintaining visibility across front-end areas.
  • Verified receipts and recovered unpaid merchandise following store protocols.
  • Observed suspicious activity and promptly reported concerns to management.
  • Supported loss prevention efforts by enforcing entry and exit standards.
  • Assisted associates during busy periods to maintain safe customer flow.
  • De-escalated customer conflicts using calm, professional communication.
  • Documented incidents accurately and maintained detailed security observations.

Food Production Associate

3 Years 6 Months
United Airlines | 08.2017 - 02.2021
  • Prepared multiple airline food requisitions, verified changes in meal orders, Monitored preparation of pre-designed meals for multiple customer accounts, communicated meal cycles timely and accurately. Maintained safe, secure, and healthy work environment.
  • Collaborated in all areas of production to enhance operational efficiency.
  • Executed production workflows following safety, quality, and operational standards.
  • Inspected materials and equipment to confirm compliance with work instructions.
  • Assembled, sorted, and prepared components for timely downstream processing.

Restaurant General Manager

5 Years 4 Months
Church's Chicken | 04.2012 - 08.2017
  • Manage,motivate and develop training team members.
  • Processed food orders efficiently , Conducted daily and weekly inventory checks.
  • Oversaw store operations to ensure efficiency include customer service,Created staff schedules to meet operational needs, Monitored payroll costs to maintain budget.

Manager

9 Years 7 Months
01.2003 - 08.2012
  • Overseen food service management, including ordering supplies, monitoring food safety and healthissues, maintaining proper temperature of both hot and cold food and/or drinks, and keeping track of inventory of all products.
  • Enforcement of procedures, staff communication and customer service and relations.
  • Also set goals to determine and prioritize goals and specific tasks of the business.
  • Managed daily cash balances, depositing money and checks, and maintaining the books, including employee hours.
  • Also transmitted invoices for payment and keep track of all expenses on a daily basis.
  • Directed daily operations and aligned team priorities with organizational goals.
  • Led staff development, coaching employees on procedures, service standards, and performance expectations.
  • Monitored budgets, controlled expenses, and supported responsible resource allocation.

Manager

2 Years 9 Months
Hudson News | 03.2001 - 12.2003
  • Managed 5 outlets ofHudson News as Manager.
  • Plan, organize, direct and manage bookstore activities.
  • Developed and controlled operations to achieve budget targets and enhance service quality.
  • Performed inventory control.
  • Addressed customer issues related to books, supplies, services, and billing to maintain satisfaction.
  • Hire, train,supervise, and evaluate assigned personnel; direct staff in cashiering/accounting functions and related merchandise..

Food Production Assistant

1 Year 11 Months
United Airlines | 01.1999 - 12.2000
  • Supervised multiple airline food requisitions.
  • Prepare airline menu verified chance in order meal.
  • Daily monitoring of the preparation of the pre-designed meals for multiple customer accounts.
  • Compiled menu and food preparation reports by analyzing food, dining, and customer data to identify trends.
  • Ensured meal cycles are communicated in a timely and accurate manner.
  • Monitored yields of products to ensure maximum usage.
  • Maintained safe, secure, and healthy work environment by establishing, following, and enforcing standards and procedures; complying with sanitation and federal, state, and local legal regulations; overseeing food preparation, safety, and security; reviewing and implementing accident and disaster plans.
  • Worked with management staff to improve performance of the unit.

Assistant Restaurant Manager

3 Years 7 Months
Hotel Sofitel | 04.1992 - 11.1995
  • Supervised food and beverage operation of the hotel four diamond fine foodrestaurant.
  • Created an upselling initiative aimed at enhancing customer experience and boosting sales..

Education

Associate of Applied Science - Business

Houston Community College | Houston, TX | 05-1993

Bachelor of Science - Hotel, Motel, And Restaurant Management

University of Houston | Houston, TX | 03-1995

"Coursework Completed toward B.S. in Hotel and Restaurant Management," You spent time and effort at a world-class hospitality school. If you remove the University of Houston entirely, employers will never know you have that premium, foundational training.

Skills

Loss Prevention
Theft Prevention
Asset Management
Safety Compliance
Budgeting
Strategic Planning
Recruiting and Interviewing
Team leadership
Staff Management
Scheduling
Customer Engagement
Onboarding
Google Drive

Timeline

Asset Protection Customer Host

Walmart
04.2023 - CurrentRead More

Food Production Associate

United Airlines
08.2017 - 02.2021Read More

Restaurant General Manager

Church's Chicken
04.2012 - 08.2017Read More

Manager

01.2003 - 08.2012Read More

Manager

Hudson News
03.2001 - 12.2003Read More

Food Production Assistant

United Airlines
01.1999 - 12.2000Read More

Assistant Restaurant Manager

Hotel Sofitel
04.1992 - 11.1995Read More

Houston Community College

Associate of Applied Science from Business
Read More

University of Houston

Bachelor of Science from Hotel, Motel, And Restaurant Management
Read More
Syed Ali