Experienced and skilled General Manager with expertise in hotel management, food and beverage operations, and employee training. Excellent organizational and management skills. Hotel/Restaurant Management Employees' Training MS Office (Word, Excel) Manager Certification Food
Work History
Asset Protection Customer Host
3 Years 6 Months
Walmart | 04.2023 - Current
Monitored exits to deter theft and support asset protection procedures.
Greeted customers professionally while maintaining visibility across front-end areas.
Verified receipts and recovered unpaid merchandise following store protocols.
Observed suspicious activity and promptly reported concerns to management.
Supported loss prevention efforts by enforcing entry and exit standards.
Assisted associates during busy periods to maintain safe customer flow.
De-escalated customer conflicts using calm, professional communication.
Documented incidents accurately and maintained detailed security observations.
Food Production Associate
3 Years 6 Months
United Airlines | 08.2017 - 02.2021
Prepared multiple airline food requisitions, verified changes in meal orders, Monitored preparation of pre-designed meals for multiple customer accounts, communicated meal cycles timely and accurately. Maintained safe, secure, and healthy work environment.
Collaborated in all areas of production to enhance operational efficiency.
Executed production workflows following safety, quality, and operational standards.
Inspected materials and equipment to confirm compliance with work instructions.
Assembled, sorted, and prepared components for timely downstream processing.
Restaurant General Manager
5 Years 4 Months
Church's Chicken | 04.2012 - 08.2017
Manage,motivate and develop training team members.
Oversaw store operations to ensure efficiency include customer service,Created staff schedules to meet operational needs, Monitored payroll costs to maintain budget.
Manager
9 Years 7 Months
01.2003 - 08.2012
Overseen food service management, including ordering supplies, monitoring food safety and healthissues, maintaining proper temperature of both hot and cold food and/or drinks, and keeping track of inventory of all products.
Enforcement of procedures, staff communication and customer service and relations.
Also set goals to determine and prioritize goals and specific tasks of the business.
Managed daily cash balances, depositing money and checks, and maintaining the books, including employee hours.
Also transmitted invoices for payment and keep track of all expenses on a daily basis.
Directed daily operations and aligned team priorities with organizational goals.
Led staff development, coaching employees on procedures, service standards, and performance expectations.
Monitored budgets, controlled expenses, and supported responsible resource allocation.
Manager
2 Years 9 Months
Hudson News | 03.2001 - 12.2003
Managed 5 outlets ofHudson News as Manager.
Plan, organize, direct and manage bookstore activities.
Developed and controlled operations to achieve budget targets and enhance service quality.
Performed inventory control.
Addressed customer issues related to books, supplies, services, and billing to maintain satisfaction.
Hire, train,supervise, and evaluate assigned personnel; direct staff in cashiering/accounting functions and related merchandise..
Food Production Assistant
1 Year 11 Months
United Airlines | 01.1999 - 12.2000
Supervised multiple airline food requisitions.
Prepare airline menu verified chance in order meal.
Daily monitoring of the preparation of the pre-designed meals for multiple customer accounts.
Compiled menu and food preparation reports by analyzing food, dining, and customer data to identify trends.
Ensured meal cycles are communicated in a timely and accurate manner.
Monitored yields of products to ensure maximum usage.
Maintained safe, secure, and healthy work environment by establishing, following, and enforcing standards and procedures; complying with sanitation and federal, state, and local legal regulations; overseeing food preparation, safety, and security; reviewing and implementing accident and disaster plans.
Worked with management staff to improve performance of the unit.
Assistant Restaurant Manager
3 Years 7 Months
Hotel Sofitel | 04.1992 - 11.1995
Supervised food and beverage operation of the hotel four diamond fine foodrestaurant.
Created an upselling initiative aimed at enhancing customer experience and boosting sales..
Education
Associate of Applied Science - Business
Houston Community College | Houston, TX | 05-1993
Bachelor of Science - Hotel, Motel, And Restaurant Management
University of Houston | Houston, TX | 03-1995
"Coursework Completed toward B.S. in Hotel and Restaurant Management," You spent time and effort at a world-class hospitality school. If you remove the University of Houston entirely, employers will never know you have that premium, foundational training.
Skills
Loss Prevention
Theft Prevention
Asset Management
Safety Compliance
Budgeting
Strategic Planning
Recruiting and Interviewing
Team leadership
Staff Management
Scheduling
Customer Engagement
Onboarding
Google Drive
Timeline
Asset Protection Customer Host
Walmart
04.2023 - CurrentRead More
Food Production Associate
United Airlines
08.2017 - 02.2021Read More
Restaurant General Manager
Church's Chicken
04.2012 - 08.2017Read More
Manager
01.2003 - 08.2012Read More
Manager
Hudson News
03.2001 - 12.2003Read More
Food Production Assistant
United Airlines
01.1999 - 12.2000Read More
Assistant Restaurant Manager
Hotel Sofitel
04.1992 - 11.1995Read More
Houston Community College
Associate of Applied Science from Business
Read More
University of Houston
Bachelor of Science from Hotel, Motel, And Restaurant Management