Melina Sierra
Bronx,NY
Summary
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
01.2023 - 02.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Chef / Host
Delta Sky Club
04.2022 - 02.2023
- Placed orders to restock items before supplies ran out.
- Maintained well-organized mise en place to keep work consistent.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
Assistant Manager
Dominos's Pizza
12.2021 - 04.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Job sitter
Babysitting Daycare Home
02.2016 - 12.2021
- Provided a safe environment for children, ensuring their well-being and security at all times.
- Communicated positively with children and guardians.
- Handled emergencies effectively, demonstrating quick thinking and responsiveness in high-stress situations.
- Prepared healthy, age-appropriate snacks and meals.
- Managed multiple responsibilities simultaneously; prioritizing tasks efficiently without compromising quality of care provided.
Dishwasher
Ten Hope
04.2021 - 09.2021
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
Barista
Le Pain
04.2021 - 08.2021
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
GED -
Marie Curie
The Bronx, NY06-2019
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV monitoring
- Superior customer service
- Relationship building and management
- Complex Problem-solving
- Conflict de-escalation
- Fluent in Spanish and English
Certification
- Security Guard Training Certificate.
- Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Security Officer
Allied Universal Security Services
01.2023 - 02.2024
Chef / Host
Delta Sky Club
04.2022 - 02.2023
Assistant Manager
Dominos's Pizza
12.2021 - 04.2022
Dishwasher
Ten Hope
04.2021 - 09.2021
Barista
Le Pain
04.2021 - 08.2021
Job sitter
Babysitting Daycare Home
02.2016 - 12.2021
GED -
Marie Curie