Sabrina Lynas
Pompano Beach,FL
Summary
Dedicated & dependable Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
19
19
years of professional experience
Work History
Customer Service Associate
Dollar Tree
Deerfield Beach, USA
05.2025 - Current
- Assisted customers with purchases and inquiries about products and promotions, enhancing overall shopping experience.
- Facilitated daily store operations to enhance customer experience and maintain store efficiency., merchandising, and opening/closing duties.
- Processed cash, credit, and debit transactions, ensuring accurate register balances.
Sales Representative
Careview Diagnostics
Deerfield Beach, USA
07.2023 - 05.2025
- Guided clients through healthcare enrollment processes, ensuring compliance with documentation requirements.
- Maintained accurate records and communicated case statuses to provider offices, facilitating timely updates.
- Built rapport with clients while explaining services and addressing inquiries, enhancing client understanding and satisfaction.
Vacation Sales Representative
Endless Vacations LLC
Margate, USA
10.2019 - 07.2023
- Evaluated customer needs to recommend tailored vacation packages, improving satisfaction.
- Facilitated high-volume inbound and outbound customer communications to enhance customer engagement.
- Updated CRM records and coordinated follow-up activities to ensure seamless customer experience.
Human Resource Assistant
Sears Holding Corporation
Jacksonville, USA
08.2011 - 10.2019
- Assisted with onboarding, interview scheduling, hiring paperwork, and benefits administration.
- Coordinated onboarding, interview scheduling, hiring paperwork, and benefits administration to streamline new hire integration.
- Managed employee files and tracking systems, ensuring accuracy in administrative reports and facilitating compliance.
- Supported cross-departmental initiatives while maintaining confidentiality and adhering to organizational compliance standards.
Customer Service Associate
Sears Holding Corporation
Jacksonville, USA
02.2008 - 08.2011
- Operated cash register with accuracy, processed payments by cash, check, credit card, gift card, or automatic debit to ensure smooth transactions.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints and issues promptly to maintain high satisfaction levels.
- Collaborated with team members to improve store operations and elevate customer experience.
Education
Medical Office Administration Program -
Concorde Career Institute
JacksonvilleGED / High School Equivalent -
Florida Community College at Jacksonville (FSCJ)
Jacksonville , FLSkills
- Client Support & Relationship Building
- Active Listening
- Documentation & Recordkeeping
- Behavioral Observation
- Professional Boundaries
- Team Collaboration
- HIPAA Awareness
- Administrative Support
- Conflict Resolution
- Customer Service
- Microsoft Office
- Data Entry
- Transaction processing
- Cash handling
- CRM management
Certifications Training
CPR Training / CPR Certified, American Red Cross, 01/01/07
Timeline
Customer Service Associate
Dollar Tree
05.2025 - Current
Sales Representative
Careview Diagnostics
07.2023 - 05.2025
Vacation Sales Representative
Endless Vacations LLC
10.2019 - 07.2023
Human Resource Assistant
Sears Holding Corporation
08.2011 - 10.2019
Customer Service Associate
Sears Holding Corporation
02.2008 - 08.2011
Medical Office Administration Program -
Concorde Career Institute
GED / High School Equivalent -
Florida Community College at Jacksonville (FSCJ)