Sabrina Martell
El Paso,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
ID.me
12.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Correctional Officer
MTC Corrections
02.2024 - 11.2024
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Security Officer
Speaking Rock Entertainment Center
07.2023 - 01.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Correctional Officer
MTC Corrections
01.2023 - 06.2023
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Field Supervisor
Brosnan Security
12.2021 - 12.2022
- Monitored employee performance for compliance with regulations and policies.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
Education
High School Diploma -
Options High School
El Paso, TX06-2020
Skills
- Customer service
- Active listening
- Conflict resolution
- Critical thinking
- Complaint handling
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
ID.me
12.2024 - Current
Correctional Officer
MTC Corrections
02.2024 - 11.2024
Security Officer
Speaking Rock Entertainment Center
07.2023 - 01.2024
Correctional Officer
MTC Corrections
01.2023 - 06.2023
Field Supervisor
Brosnan Security
12.2021 - 12.2022
High School Diploma -
Options High School
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