SABRINA MARTINEZ

• Managed and supervised staff, including hiring, scheduling, training and performance evaluations.
• Contacted customers about potential service upgrades, new services and account changes.

• counted inventory every week and impacted on waste and each shift ran

• hired and retained employees

• delegated aces in place

•build relationships and create a memorable experience for the guest

• Hired , trained and coached 50+ staff members on customer service skills
• Consistently exceeded daily, weekly and monthly goals
• Maintained employees through periodic training
• Reduced overtime hours and inventory waste
• Worked well under stress
• Organize staff schedules
• Perform facility walk-throughs to assess cleanliness and prepare at the beginning and end of shifts

• Coordinated schedules and staff meetings
• Answered phone calls and assisted visitors helping them with info they needed
• Organized files and kept track of invoices
• Took notes ensuring 100% accuracy