SABRINA MENDEZ
Summary
Hardworking, focused on completing work quickly and efficiently to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Overview
10
10
years of professional experience
Work History
Bartender
Casey's
Drexel Hill, USA
03.2024 - 08.2024
- Handled cash drawer accurately throughout shift including opening and closing out register each day
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences
- Utilized problem solving skills to resolve customer complaints in a courteous manner
- Collaborated with management team on marketing strategies aimed at increasing revenue opportunities within the bar area
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bank Teller
TD Bank
Broomall, USA
03.2023 - 06.2024
- Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Greeted customers with professionalism and friendly and courteous demeanor
- Answered customer questions regarding account information, transaction processing and fees
- Performed daily balancing of cash drawer and ensured accuracy of all bank documents
- Issued cashier's checks, bank checks, money orders and traveler's checks
- Supported exceptional customer service with prompt acknowledgment and accurate account services
- Completed financial transactions, including deposits, withdrawals, and loan payments
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Bartender
Falcon Tavern
Folcroft
06.2019 - 04.2024
- Checked identification of guests to verify age requirements for alcohol purchase
- Balanced daily registers and generated sales reports for management
- Prepared cocktails from bar recipes and served wine, draft and bottled beer
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Front Desk Agent/Night Auditor
San Juan Water Beach Club Hotel
Carolina
12.2021 - 04.2022
- Process guest arrivals and departures daily
- Respond to customer inquiries quickly via phone, email, or in-person
- Posting charges to appropriate guest accounts
- Anticipating guests' needs, and resolving their problems and complaints in a sincere and friendly manner
- Balancing the accounts from day shift
- Verifying that all revenue and expenses were claimed, preparing reports for the next day's work, including reconciling accounts at a high level of detail
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Bartender
Chasers Tavern
Folcroft
06.2019 - 04.2022
- Greeted, served, and handled all other duties with a smile, making each customer feel welcome and comfortable
- Maintained updated knowledge of cocktail, wine, and beer menus and memorized all in-house recipes to create cocktails aligned with company standards
- Requested identification to verify patrons are of legal drinking age
- Trained new bartenders in all aspects of the job, including customer service, use of equipment, drink preparation, and upselling techniques
- Crafted beverages from well, top-shelf, and specialty spirits according to menu recipes or patron requests
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Server
Marple Public House
Newtown
03.2021 - 12.2021
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Provided exceptional service to high volume of daily customers
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Served food and beverages to patrons and immediately remedied issues with orders
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server and Bartender
Applebee's
Ridley Park
06.2019 - 11.2020
- Company Overview: The Rose Group
- Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service
- Cleaned and reset tables quickly between each customer group
- Entered orders, delivered food and beverages, and processed payments
- Made drink orders quickly and efficiently
- The Rose Group
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Contract Specialist
Department of Defense
Philadelphia
09.2016 - 10.2019
- Negotiated terms, scope of services, and budget for contracts, resulting in effective use of resources
- Recommended contract renewals, extensions, amendments, and modifications to decision-makers
- Conducted on-site investigations to verify compliance with contract requirements, including projected outcome, contract spending milestones, and compliance with federal and local regulations
- Developed content and oversaw procurement process for requests for information, requests for proposals, and agreements
- Determined the reasonable price for each good or service by analyzing all available data
- Worked closely with legal teams
- Ensured timely fulfillment of contractual requirements by closely monitoring progress and addressing potential issues proactively.
- Managed full procurement cycle by planning, reviewing, soliciting, awarding, administering and closing out contract to achieve seamless transition at all levels of procurement.
Shift Supervisor
Applebee's/ The Rose Group
Havertown
09.2014 - 06.2019
- Collaborated with corporate Director of Operations, regional GM and Shift Leads to pinpoint opportunities for streamlined processes
- Hire, onboard and train new employees, including instructing on food safety, customer service standards and operations
- Assisted General Manager with weekly schedule, adjusting for employee requests, expected customer traffic and budget
- Managed employees during fast-paced shifts, delegating responsibilities to ensure customer satisfaction
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
Secretary to Fashion Director
Central High School of Visual Arts
Santurce, PR
05.2014 - 12.2014
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Called designers and coordinated fittings with models.
Education
Business Administration - Media
Delaware County Community College
05.2018
Skills
- Customer Service
- Leadership Experience
- Problem Solving
- Drafting and editing contracts
Languages
Spanish
Native or Bilingual
Timeline
Bartender
Casey's
03.2024 - 08.2024
Bank Teller
TD Bank
03.2023 - 06.2024
Front Desk Agent/Night Auditor
San Juan Water Beach Club Hotel
12.2021 - 04.2022
Server
Marple Public House
03.2021 - 12.2021
Bartender
Falcon Tavern
06.2019 - 04.2024
Bartender
Chasers Tavern
06.2019 - 04.2022
Server and Bartender
Applebee's
06.2019 - 11.2020
Contract Specialist
Department of Defense
09.2016 - 10.2019
Shift Supervisor
Applebee's/ The Rose Group
09.2014 - 06.2019
Secretary to Fashion Director
Central High School of Visual Arts
05.2014 - 12.2014
Business Administration - Media
Delaware County Community College