Sabrina Morales
Dallas,TX
Summary
Supportive Therapist Intern using a various approaches to encourage client healing. Currently working towards obtaining license. Passionate about supporting clients and promoting mental health and coping skills.
Overview
8
8
years of professional experience
Work History
Therapist Intern
A Healthy Mind LLC
Dallas , TX
01.2024 - Current
- Managed caseload of multiple sessions weekly using various types of therapies and approaches.
- Delivered appropriate therapy based on diagnosis and individual needs.
- Maintained clinical documentation of goals and progress.
- Utilized empathy and active listening to build relationships with clients.
- Participated in weekly case reviews and clinical supervision meetings.
- Provided individual, family, and group counseling sessions to clients.
- Collaborated to set goals and outline steps to achieve objectives.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
Patient Care Coordinator
OptumRx
03.2022 - Current
- Initiate prior authorization request for physician office and submit to insurance plan
- Ensure claims are true paid claims to dispense the drug
- Setup shipment for patients via telephone
- Provide information regarding copays and copay assistance programs
- Collect copayments due at the time of scheduling delivery for medication
- Provide excellent customer service to patients.
Team Lead
North Shore University Hospital
01.2017 - 03.2022
- Coached team members in techniques necessary to complete job tasks
- Trained new team members by relaying information on company procedures and safety requirements
- Worked different stations to provide optimal coverage and meet production goals
- Evaluated employee skills and knowledge regularly training and mentoring individuals with lagging skills
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect privacy
- Collected and entered patient demographic and insurance data into computer database to establish medical record
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits
- Obtained patients insurance information and determined eligibility for benefits for specific services rendered
- Collected patient deductibles and copay amounts
- Assisted providers in completing death certificate online using EDRS and ensure completed correctly.
Education
MS Clinical Mental Health Counseling -
Capella University
Minneapolis, MN09-2024
BS Healthcare Management -
Colorado Technical University
Colorado Springs, CO08-2020
Skills
- Building rapport
- HIPAA Compliance
- Active Listening
- Excellent Communication
- Multitasking
- One-on-one sessions
- Time Management
- Setting treatment goals
- Client Scheduling
- Effective Communication
Timeline
Therapist Intern
A Healthy Mind LLC
01.2024 - Current
Patient Care Coordinator
OptumRx
03.2022 - Current
Team Lead
North Shore University Hospital
01.2017 - 03.2022
MS Clinical Mental Health Counseling -
Capella University
BS Healthcare Management -
Colorado Technical University
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