Sabrina Morris
College Park,GA
Summary
Committed to delivering unmatched customer satisfaction, excelling in providing exceptional service and support. Demonstrating a deep understanding of customer service best practices, skilled at finding effective solutions to meet customer needs. Showcasing IT expertise through superior clerical abilities, meticulous attention to detail, and advanced proficiency in Microsoft Office applications. Strong creative and analytical skills further enhance the ability to deliver top-notch customer service.
Overview
9
9
years of professional experience
Work History
GATE AGENT
Delta Air Lines Inc
10.2023 - Current
- Proficient in handling passenger check-ins and boarding procedures
- Tagged and transferred baggage from scales to designated conveyor belt.
- Monitored gate areas and addressed security situations with management.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
CABIN SERVICE AGENT
Delta Air Lines Inc
10.2021 - 09.2023
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Safely clean, sanitize, and provision aircraft cabin including all cabin seating areas, galleys, lavatories, crew rest areas, and cockpits.
- Safely drive and operate ground equipment such as cargo vans, trucks, and high - lift trucks in areas of congestion.
Security Officer
GardaWorld Security
01.2021 - 10.2021
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
WAREHOUSE ASSOCIATE
Amazon
09.2020 - 08.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Worked safely around moving machinery.
- Loaded, unloaded, and moved material to and from storage and production areas.
SITE OPERATIONS
Live Nation
05.2018 - 09.2020
- Performed real-time surveillance and recorded data every entries for site operations.
- Enforced safety regulations and completed forms for compliant site operations.
- Built relationships with program leadership, customer counterparts and business operations personnel to support team cross-functionality and productivity.
- Assist in loading and unloading venue equipment.
Prep Cook
Red Lobster
07.2018 - 02.2019
- Trained and assisted new kitchen staff members.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
Data Entry Assistant
Middle Tennessee State University
04.2017 - 09.2018
- Scanned documents and saved in database to keep records of essential organizational information.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Corrected data entry errors to prevent duplication or data degradation.
- Compared transcribed data with source document to detect and correct errors.
Call Center Representative
Comcast, Xfinity
03.2016 - 07.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Addressed customer account discrepancies and concerns.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Cross-trained and provided backup support for organizational leadership.
Education
FILM CERTIFICATION -
GEORGIA FILM ACADEMY
Atlanta, GA11.2021
BACHELOR OF SCIENCE -
Middle Tennessee State University
Murfreesboro, TN01.2020
HIGH SCHOOL DIPLOMA - undefined
Benjamin Banneker
Atlanta, GA05.2016
Skills
- Multitasker
- Bias for action
- Microsoft Word Typing Skill (60wpm)
- Problem-Solving
- Social Media
- Strong Communication
- Pro Tools
- Podcaster
- Garageband
- Security awareness
Timeline
GATE AGENT
Delta Air Lines Inc
10.2023 - Current
CABIN SERVICE AGENT
Delta Air Lines Inc
10.2021 - 09.2023
Security Officer
GardaWorld Security
01.2021 - 10.2021
WAREHOUSE ASSOCIATE
Amazon
09.2020 - 08.2021
Prep Cook
Red Lobster
07.2018 - 02.2019
SITE OPERATIONS
Live Nation
05.2018 - 09.2020
Data Entry Assistant
Middle Tennessee State University
04.2017 - 09.2018
Call Center Representative
Comcast, Xfinity
03.2016 - 07.2018
HIGH SCHOOL DIPLOMA - undefined
Benjamin Banneker
FILM CERTIFICATION -
GEORGIA FILM ACADEMY
BACHELOR OF SCIENCE -
Middle Tennessee State University
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