Sabrina Norman

• Certified Class 7 Radioactive Hazmat Shipping
• Certified in DOT, NRC, & IATA Requirements for Shipping Radioactive Materials
• Fundamentals of Radiation Safety Certificate
• Radiation Worker I
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality of service.
• Onboarded new employees with training and new hire documentation.
• Recommended changes to processes that enhanced accuracy, efficiency, and quality of service.
• Maintained confidential records, files, and correspondence with consistent accuracy
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Managed filing system, entered data, and completed other clerical tasks.
• Monitored daily activities and mentored team members to enhance overall performance.
• Facilitated teamwork by assisting coworkers and staff members with diverse special tasks on a daily basis.
• Sought methods to improve daily operations, client communications, recordkeeping, and data entry.
• Managed accounts payable and receivable to gain a better sense of overall financial stability and liquidity.
• Managed inventory of office supplies, ensuring essential items were always in stock.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Provided backup to front desk to step in to assist with various tasks whenever the employee was absent or at lunch.
• Coordinated large-scale events, ensuring smooth execution and positive attendee feedback (TTR Conference).

• Greets visitors, answers and screen calls,
• Provides general information and referrals
• Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
• Maximized customer interactions by promptly identifying needs and wants.
• Managed customer relations and customer service through daily communication and interaction.
• Collected, arranged, and input information into TEEXApps, SMS, etc.
• Utilize Masterpiece Application to create customer invoices.
• Boosted customer experiences by delivering superior customer service, issue resolution, and merchandising.
• Assists in scheduling and coordination of new hire interviews as needed.
• Handles sensitive and confidential information.
• Processed payments and applied to customer balances.
• Prepared detailed documents and reports in adherence administrative processes.
• Collaborated in timely processing of billing and accounts receivables.
• Recorded all information regarding financial status of customers.
• Researched accounts and completed due diligence to resolve collection problems.
• Selected to serve as a ESTI SMS/CCM Lead
• Emerging Leaders Program

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• Helped members resolve account problems and navigate internal systems to handle routine needs
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints
• Assisted in maintaining accurate records by verifying and updating member account information
• Reviewed customer data to assess current issues and determine potential solutions
• Managed administrative requirements to keep records up to date and complete timely forms for customer needs
• Maintained strong knowledge base of product options and sales promotions to better serve every customer
• Prepared, completed, and processed customer account forms and database changes
• Cross-trained in different internal databases and service positions to help team members meet coverage demands
• Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions
• Communicated information to customers about product quality, value, and style
• Processed account openings, loan payments, and share drafts while maintaining accurate member records.

• Open new accounts
• Reconcile accounts
• Assist members with loan inquires
• Planned and executed quarterly promotional goals
• Consistently complied with credit union policies and government regulations
• Balance money orders and travelers checks
• Processed time sheets
• Performed branch audits and ordered cash
• Assist members with IRA, HSA, Certificate of Deposits, Money Market accounts
• Promote credit union products and services
• Support card services as needed

• Processed orders for sales associates
• Cleared error orders typed by sales associates
• Trained new representatives in customer care sales and service procedures
• Relieved for department manager when needed
• Typed, process, and collected payments on large invoices for business customers
• Sold local, long distance, cellular, and 800 products and services
• Typed, filed, and answer phone calls for communications consultants
• Negotiated contracts and implemented plan of actions for 90 employees as union steward
• Member of Alliance for Employee Growth and Development committee
• Facilitated grievance meetings and acted as mediator between management and employees

• Trace skip debtors who change residence without notifying creditors to evade payment of bills
• Managed delinquent accounts

• Complied with all Federal, Local, and State sanitation standards
• Interviewed, hired, and trained new employees
• Managed 8-12 employees
• Prepared weekly work schedules
• Performed regular inventory checks
• Ordered products and supplies as needed