Cheysi Espinal
The Bronx,NY
Summary
Organized bilingual Administrative Support professional with a strong foundation in customer service and team coordination. Skilled in managing patient intake and EMR documentation while ensuring HIPAA compliance, known for clear communication and empathetic patient care.
Overview
6
6
years of professional experience
Work History
Administrative Support Assistant
Northwell Nephrology
New York
02.2025 - Current
- Checked in patients, verified insurance, collected copays, prepared intake forms, and ensured accurate EMR documentation for efficient patient processing.
- Managed multi-line phones, scheduled and confirmed appointments for multiple providers, and coordinated provider calendars to optimize workflow.
- Triage patient messages to nurses/providers and track follow-ups, labs, and communications to completion.
- Process medical records requests; scan, fax, and route documents; maintain organized, up-to-date patient files in line with HIPAA.
- Supported supply ordering, maintained room readiness, and performed general office tasks to ensure seamless operations.
- Provided patient care at Northwell Health.
Store Manager
Garage Clothing
Yonkers
05.2023 - 02.2025
- Managed daily store operations, ensuring P&L awareness, cash controls, and compliance with opening/closing and loss-prevention procedures.
- Hired, trained, scheduled, and coached a team of 25; delivered feedback and performance check-ins to drive results.
- Monitored KPIs (sales, conversion, UPT, loyalty) and led daily huddles to align staff on goals and service standards.
- Created two-week schedules that aligned with traffic patterns, payroll targets, and staff availability to optimize labor management.
- Addressed escalated customer issues with professionalism and empathy, maintaining a safe and welcoming environment.
Assistant Manager
Garage Clothing
Yonkers
08.2020 - 05.2023
- Assisted Store Manager with staff deployment, task delegation, cash management, and optimizing floor workflow.
- Monitored sales performance and loyalty enrollments; acknowledged team achievements and identified areas for coaching.
- Trained and onboarded new hires, reinforced company policies, and customer service standards.
- Handled customer concerns and returns while upholding brand policies and satisfaction goals.
- Coordinated monthly supplies ordering and maintained organized back-of-house operations and records.
Education
Associate Degree -
Westchester Community College
Valhalla, NY05-2027
High School Diploma -
The Cinema School
Bronx, NY05-2019
Skills
- Patient intake
- Insurance verification
- Referrals & Authorizations
- HIPAA Compliance
- EMR data entry
- Front Desk Operations
- Scheduling & Calendar Management
- Administrative Reporting
- MS Office proficiency
- English/Spanish Communication
- Patient navigation
Languages
- English, fluent
- Spanish, fluent
Timeline
Administrative Support Assistant
Northwell Nephrology
02.2025 - Current
Store Manager
Garage Clothing
05.2023 - 02.2025
Assistant Manager
Garage Clothing
08.2020 - 05.2023
Associate Degree -
Westchester Community College
High School Diploma -
The Cinema School