LINDSEY COTTER

• Act as a liaison between patients, physicians, and office staff.
• Retrieve patient voicemails and accurately document information.
• Actively place outgoing calls and emails to patients daily.
• Process all short-term and long-term patient disability forms in a timely manner.
• Generate patient letters for both obstetric and gynecological patients.
• Coordinate minute meetings with physicians and senior coordinators to discuss patient care plans.
• Cross-trained to help other departments when they are short-staffed to check patients in for appointments, update demographics in our EMR, and collect copayments.

• Provided full-time childcare to two children and household support.
• Coordinated schedules, transportation and activities for children.
• Managed multiple priorities while maintaining a safe and organized environment.
• Developed strong communication and problem-solving skills through daily interaction with the family.

• Assisted negotiators with client requests.
• Resolved billing discrepancies.
• Summarized previous years' deals.
• Conducted a thorough review of contracts to verify consistency in both monetary figures and information between the client and the company.

• Provided dedicated, full-time childcare for three children and managed daily household support schedules.
• Utilized this intentional period for a professional reset, returning to the corporate workforce with renewed focus.

• Provided administrative support across multiple divisions and departments.
• Maintained the Contract Administration database and proprietary systems in accordance with executed agreements.
• Processed orders and entered information into company systems accurately and efficiently.
• Handled customer inquiries via email.

• Led planning and execution of diverse events, ensuring alignment with client visions.
• Managed multiple weekly events, accommodating 100 to 300 attendees each.
• Served as primary client liaison, fostering strong relationships.
• Collaborated with clients to customize event experiences based on specific needs.
• Evaluated client feedback to enhance future event planning strategies.
• Provided on-site support during events, addressing issues as they arose.