Experienced social work professional capable of arranging services, collaborating with individuals and families and providing ongoing counseling and support. Excellent communication, case management and conflict resolution skills.
Overview
27
27
years of professional experience
Work History
Cashier
Walmart
Harrison, AR
09.2009 - 07.2010
Processed POS transactions, including checks, cash and credit purchases or refunds
Helped customers complete purchases, locate items and join reward programs to promote loyalty
Wrapped items and bagged purchases properly to prevent merchandise breakage
Convenience Store Manager
Bree's Place
Pyatt, AR
01.2006 - 02.2008
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
Kept orderly and accurate accounting records by monitoring sales documentation
Opened and closed store independently and prepared nightly bank drop
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
Maintained clean, adequately stocked and organized store by streamlining daily operations
Ordered merchandise with accuracy by verifying back stock and maintaining inventories
Juvenile Court Counselor/Probation Officer
State Of North Carolina
Salisbury, NC
10.1987 - 02.2004
Maintained organized offender records and documentation in compliance with department and legal standards
Collaborated with institutional staff, area law enforcement, mental health services, county attorneys and treatment providers
Transported and monitored offenders on probation to ensure compliance with court protocols
Initiated crisis intervention by following official crisis communication plans and training
Built relationships with defendants and offenders, assessing living conditions and case background information
Served as court liaison by attending court hearings and presenting reports and recommendations
Maintained compliance with all legal statutes, policies, and procedures
Completed reports on behalf of court and associated legal entities
Updated, tracked and filed documentation with court
Contacted victims in criminal investigations in regard to restitution
Supervised offenders to reduce risk to community
Maintained personal contact with offenders through home, office and community visits
Wrote progress reports and testified under oath at court hearings
Determined appropriate supervision levels by conducting risk and needs assessments
Compiled statistical data for monthly, quarterly and annual reports
Library Assistant
Rowan County Library
Salisbury, NC
08.1983 - 09.1987
Kept detailed records of lending transactions and library users
Greeted patrons warmly and offered to assist with any issues or needs
Handled check-in and check-out process of library books and materials at circulation desk
Answered questions from patrons and helped to find desired materials
Collected and processed fines on overdue library materials