Sabrina Pacheco
Summary
Dedicated professional with a strong background in operations and customer success. Demonstrates expertise in managing high-volume workflows, enhancing efficiency, and building positive client relationships. Bilingual communicator who thrives in fast-paced environments, effectively coordinating projects and improving processes to achieve customer satisfaction.
Overview
16
16
years of professional experience
Work History
Social Media Manager
D'luxe boards
Atlanta, Georgia
05.2026 - Current
- Developed engaging content for multiple social media platforms.
- Executed consistent brand voice and messaging across platforms to strengthen brand identity.
- Analyzed social media metrics to enhance content strategies and improve audience engagement.
- Managed community interactions and promptly responded to customer inquiries, fostering positive relationships.
- Monitored customer comments on various social media channels and responded in a timely manner.
- Scheduled and posted content using management tools effectively.
- Collaborated with design teams for visually appealing posts.
Bar Manager
Ole Sport bar & Lounge
Raleigh, NC
11.2025 - 03.2026
- Launched new business, establishing daily operations, workflows, and team structure from ground up
- Led high-volume shifts while ensuring team coordination and service quality
- Supervised staff and delegated responsibilities to ensure smooth operations and maintain high service standards
- Implemented organized systems for task management and communication to streamline efficiency
- Handle customer concerns professionally, maintaining strong client relationships and satisfaction
Bartender / Assistant Manager
Cinco Mexican Cantina
Atlanta, GA
05.2024 - 08.2025
- Increased revenue through upselling and customer engagement strategies
- Provided exceptional customer service in fast-paced, high-volume environment
- Addressed customer issues promptly and professionally to foster loyalty
- Oversaw cash handling, reporting, and inventory tracking to ensure accuracy
- Supported daily operations and team coordination during peak hours
District Manager
Oak City Sign LLC
Raleigh, NC
02.2016 - 05.2025
- Provided primary customer contact and managed high-volume calls, emails, and inquiries.
- Managed orders from intake to completion, ensuring accuracy, timelines, and customer satisfaction
- Coordinated project timelines to align customer expectations with production schedules
- Maintained organized records of orders, communications, and project details
- Cultivated client relationships through regular follow-ups and transparent communication
- Streamlined workflow by organizing operations for enhanced clarity and effectiveness
Assistant Manager
Colcell Wireless
Raleigh, NC
08.2010 - 10.2015
- Monitored sales performance, adjusting strategies to achieve targets
- Led team initiatives to enhance engagement and drive performance
- Oversaw daily operations to ensure quality service and efficiency
- Managed inventory to optimize stock levels and control costs
Skills
- Social media strategy
- Content creation
- Canva/ Graphic design
- Project management
- Workflow organization
- Time management
- Team collaboration
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Social Media Manager
D'luxe boards
05.2026 - Current
Bar Manager
Ole Sport bar & Lounge
11.2025 - 03.2026
Bartender / Assistant Manager
Cinco Mexican Cantina
05.2024 - 08.2025
District Manager
Oak City Sign LLC
02.2016 - 05.2025
Assistant Manager
Colcell Wireless
08.2010 - 10.2015