Sabrina Palazzo
Cary,NC
Summary
Dynamic professional with a proven track record at Cisco Systems, excelling in client communication and enhancing customer experience. Successfully scaled a small e-commerce business, achieving substantial social media growth and consistent sales. Developed a comprehensive website and executed all marketing strategies. Highly skilled in problem-solving and documentation management, thriving in detail-oriented and organized environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Founder & Owner
Sabrina’s Stitches
06.2020 - Current
- Established and scaled an effective e-commerce operation from the ground up
- Oversaw all aspects of operations including product development, marketing, sales, customer service and finance.
- Oversaw product design, sales initiatives, and marketing/graphic design efforts.
- Grew social media accounts to over 16,000 followers
- Led a team of employees for operations.
- Built and managed a website with a point of sale system
Services Account Executive
Cisco Systems
07.2021 - 11.2024
- Coordinated management of communication, documentation, and follow-up across 500+ client accounts and internal teams
- Facilitated customer interactions to provide solutions and maintain satisfaction, consistently addressing high-pressure situations with calmness and clarity.
- Oversaw CRM entries, monitored sales pipeline details, and generated customer-facing documents.
- Achieved and exceeded annual sales targets, managing pipeline over extended one-year period.
- Facilitated onboarding process for new staff regarding product features and services.
- Conducted regular meetings with clients to discuss their current service needs.
Cast Member
The Walt Disney Company
07.2018 - 11.2020
- Assisted in daily operational tasks, maintaining cleanliness and safety standards.
- Trained new cast members on customer service protocols and operational procedures.
- Delivered exceptional guest service in themed attractions and entertainment venues.
- Enhanced guest experiences through effective storytelling and engaging interactions.
- Managed guest interactions, ensuring a memorable and engaging atmosphere.
- Managed safety protocols and crowd control measures to maintain visitor security.
Education
Bachelor of Arts - Theatre
Appalachian State University
Boone, NC05-2019
Skills
- Customer experience and service
- Client communication
- Administrative coordination
- Interpersonal communication
- Training and onboarding
- Problem solving and teamwork
- Documentation management
- Remote work tools
- Time management
- Effective communication
- Attention to detail
- Adaptability
- Appointment scheduling
Certification
• Cisco Sales Associate Program (CSAP), Sales Training Program: 08/01/21- 01/01/22
• Disney Collegiate Courses: Organizational Leadership, Creativity & Innovation- 2017
• Disney College Program- 2017
• Disney Collegiate Courses: Organizational Leadership, Creativity & Innovation- 2017
• Disney College Program- 2017
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Services Account Executive
Cisco Systems
07.2021 - 11.2024
Founder & Owner
Sabrina’s Stitches
06.2020 - Current
Cast Member
The Walt Disney Company
07.2018 - 11.2020
Bachelor of Arts - Theatre
Appalachian State University