Sabrina Phillips
Paper Source
Clarkston,MI
Summary
Accomplished sales lead with a strong background in retail sales and marketing initiatives. Skilled in leadership, customer service, operations and an education in communication with a fair amount of medical knowledge.
7
years of professional experience
Work History
Sales Lead Keyholder
1 Year 6 Months- Able to lead a team in an efficient manner in regards to accomplishing tasks, customer assistance and troubleshooting and problems that arise
- Perform strong communication skills with sales associates, customers and others so the store is running in a productive manner
- Update any window displays and table displays to promote new products or sales
- Assisted store managers with tasks and able to step up when store manager leaves for the day
- Efficiently open/close the store and accurately count the money for the bank, deposit or till
- Takes responsibility in arising issues and is able to problem solve in an efficient manner
- When problems arise, use job aids/materials and research a solution and/answer to said problem
- Communicated with fellow staff via verbal, calendars or emails so that everyone was up to date and told each individual what needed to be done to make the day a success
- Used social media platforms to promote certain sales, products and updates with our clientele
- Differentiate different paperwork and file them away correctly so they are easily accessible for reference
- Follow up on inquiries with help desk or higher ups in regards to customer complaints or prevalent issues
- Input deposit amount into systems in a timely manner so paperwork can be filled out correctly
- Managed daily store operations, ensuring adherence to company policies.
- Assisted customers in selecting products, enhancing overall shopping experience.
- Oversaw inventory management, maintaining optimal stock levels and organization.
- Trained team members on product knowledge and customer service techniques.
- Processed transactions efficiently using POS systems and cash handling procedures.
Social Media Specialist
6 Months- Created a social media plan for the client to show them what would be brought to their business and how that would bring in new clientele
- Monitored social media trends and analytics to inform future campaigns.
- Utilized Canva to give each post eye-catching look that would intrigue clients to research more about the products
- Kept up to date on new releases and sales and made sure the social media page reflected those items to promote them
- Utilized Canva to give each post eye-catching look that would intrigue clients to research more about the products
Bookseller
8 Months- Help customers find products they are looking for within the store
- Set up table displays with books and products and arrange them in a neat order
- Create eye-catching endcaps and displays that promote specific products or displays
- Perform critical thinking skills and problem-solving when it comes to product displays
- Navigate our online website to order products online for customers
- Work in a social media team to promote sales and products to our customers
- Engage with customers on our social media platform to answer any questions
- Oversaw inventory management processes by restocking shelves and organizing displays effectively.
Sales Associate
2 Years 7 Months- Work as a team member to complete daily tasks that are assigned
- Use critical thinking skills to problem solve issues that arise
- Manage multiple tasks in a fast paced environment while providing quality customer service
- Communicate with customers in a friendly and timely manner
- Train new employees, 12 to date, and help them understand the work processes and assignments
- Market items to customers using FaceBook and Instagram
Cashier
2 Years 5 Months- Took on management responsibilities during management absences.
- Assisted customers at the service desk with tasks such as: returns and exchanges, phone calls, cash back, bottle returns, lottery tickets, balloon orders and cake orders
- Organized the front end of the registers to provide an easier shopping experience for the customers
- Organized front end of registers to enhance customer shopping experience
- Served as essential employee during peak COVID-19 period, maintaining service continuity
Education
Bachelor of Arts - Communication Design
- Relevant Coursework: Creative Writing, Relational Communication Theory, Public Speaking, Multicultural Communications & Writing Studies
Skills
Sales proficiency
Customer service
Store operations
Team management
Strong leadership
Marketing initiatives
Time Management
Medical Knowledge
Timeline
Social Media Specialist
Performance Horse Blankets
07.2025 - 01.2026
Sales Lead Keyholder
Paper Source
04.2025 - Current
Bookseller
Barnes & Noble
05.2024 - 01.2025
Sales Associate
2nd & Charles
11.2021 - 06.2024
Cashier
Neiman's Family Market
06.2019 - 11.2021
Oakland University
Bachelor of Arts from Communication Design