Sabrina Pina
Apple Valley
Summary
Customer-focused professional with experience in sales and support. Skilled in assisting clients, upselling services, and ensuring a positive experience while consistently meeting goals.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Schoolhouse Photo
07.2021 - Current
- Serves as first point of contact for customers, managing check-ins, payments, and data intake with accuracy. Assists with photo sessions by answering questions, resolving concerns, guiding students in proper attire, and upselling photography packages to enhance customer experience and increase revenue.
Customer Service Representative
Lifetouch Prestige Portraits
02.2015 - 10.2018
- Provided customer support for portrait sessions, ensuring accurate data entry, smooth transactions, and adherence to photo guidelines. Delivered exceptional service by resolving issues and upselling packages to enhance the customer experience.
Clerical Support
Golden State Fire Protection
08.2011 - 08.2016
- Delivered administrative support by managing phones, appointments, mail, and clerical tasks. Maintained office supplies, directed inquiries, and prepared accurate documents and reports to ensure smooth operations.
Sales Agent
Crossfire Marketing Group
04.2014 - 01.2015
- Engaged with customers to discuss and sell natural gas and electricity services. Conducted thorough needs assessments to understand customer requirements and offered appropriate solutions. Completed sales transactions, ensuring all documentation and pricing was accurate. Maintained customer records, ensuring follow-up and support post-sale.
Appointment Setter
RainSoft
08.2012 - 11.2012
- Visited Home Depot stores to engage customers and generate interest in RainSoft water treatment products. Educated customers on product benefits and scheduled appointments for sales representatives to conduct free water tests. Qualified leads, maintained accurate records, and tracked interactions to support the sales team. Provided professional customer service and ensured a positive experience while promoting RainSoft solutions.
Education
Administrative Healthcare Management (A.S.) -
San Joaquin Valley College
Hesperia, CA05.2012
Skills
- Customer Service
- Sales
- Microsoft Word
- Clerical Support
Timeline
Customer Service Representative
Schoolhouse Photo
07.2021 - Current
Customer Service Representative
Lifetouch Prestige Portraits
02.2015 - 10.2018
Sales Agent
Crossfire Marketing Group
04.2014 - 01.2015
Appointment Setter
RainSoft
08.2012 - 11.2012
Clerical Support
Golden State Fire Protection
08.2011 - 08.2016
Administrative Healthcare Management (A.S.) -
San Joaquin Valley College
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