Sabrina Portuondo
Kennesaw,GA
Summary
Highly skilled professional with years of experience in the workforce. Seeking a position to utilize my expertise to contribute to the success of the organization.
Developed skills in client relationship management and process optimization within high-paced environment. Expertise in data analysis and team coordination, ensuring streamlined operations and client satisfaction. Seeking to leverage these skills in new field, bringing strategic and results-driven approach to any role.
Overview
4
4
years of professional experience
Work History
Intake Manager
The Awad Law Firm, P.C.
Marietta, GA
06.2025 - Current
- Oversee and manage the full client intake process, serving as the first point of contact for new clients and ensuring accurate case details are collected and properly assessed.
- Create and manage digital content for the firm’s social media and online platforms to help increase visibility and attract new business.
- Provide direct training and support to intake staff through regular one-on-one meetings, helping team members develop skills and succeed in their roles.
- Contribute ideas and feedback during manager meetings, including initiatives for community sponsorships and local outreach efforts.
- Manage and monitor lead generation tools to ensure the intake pipeline remains steady and organized.
- Prepare and maintain reports tracking key performance metrics to identify trends, improve processes, and support firm-wide goals.
Intake Specialist
The Awad Law Firm
Marietta, GA
09.2024 - 06.2025
- Conversion rate 95%-100%
- Handling in person clients and setting up new case files
- Speaking with medical providers in regards to new and existing clients
- Creating functional loss documents
- Assisting case managers with Letter of Representation forms for Plaintiff’s and Defendant’s insurance.
- Developed and maintained case management databases, improving tracking of client progress and documentation.
- Coordinated communication between clients and attorneys, ensuring timely updates and information sharing.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
Client Advocate 2
Bader Scott Injury Lawyers
Atlanta, GA
05.2024 - 09.2024
- Delegating leads to my peers and handling the dashboard.
- Going over stats and goals to meet for each day
- HR monthly meetings with firm issues at hand and how to be handled
- Handling leads and assisting my peers with client objections and calls
- Making decisions on cases that are screened to me by my coworkers.
- Coming up with propositions to help grow our team and the firm
- Accomplishments with Bader Scott Injury Lawyers:
- Handled a manager call as C1 and convinced pc to sign
- Reviews and feedback from my potential clients regarding my knowledge and service in personal injury
- I take pride in my work and prioritize the quality of my work over convenience to make sure our client’s needs are met.
- Since January 2024 my conversion rate is at a 96%, the top out of the onboarding department.
- Consistent trust from leadership in decision making
Client Advocate 1
Bader Scott Injury Lawyers
09.2023 - 05.2024
- Calling the dashboard first thing clocking in to follow up with potential clients.
- Calling and following up on missed calls and dead air calls for potential clients.
- Creating new intake form for new clients and making sure to collect all necessary and detailed information for legal team and attorneys.
- Assisting with current client rollovers
- Following up on personal work emails with potential new leads.
- Assisting with in person clients to build personal client connection.
- Helping coworkers with any pending leads under their name and assisting with fixes on excel sheet spreadsheets.
Mortgage Broker Business
SP Lending Inc.
01.2022 - 12.2024
- My duties as a mortgage broker business include analyzing financial statements, tax returns, and credit reports to make informed decisions on loan approvals or denials.
- Identified and mitigated potential risks by ensuring loans met regulatory and compliance standards.
- Managed a pipeline of mortgage applications and guided clients through the entire loan process, from application to closing.
- Collaborated with underwriters, processors, and other
- CONTACT stakeholders to facilitate smooth loan closings and resolve any issues.
Education
Psychology (AA) -
Miami Dade College, Kendall Campus
Miami, FL12.2023
High School Diploma -
Coral Gables Senior High School
Miami, FL12.2020
Skills
- Legal research
- Proofreading
- Expert with Outlook, Microsoft Word, Excel & PowerPoint
- Bilingual (Spanish and English)
- Time management
- Legal administrative experience
- Presentation skills
- Writing skills
- Marketing
- Administrative experience
- Workers' compensation law
- Client assessment
- Teamwork and collaboration
- Customer service
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Intake Manager
The Awad Law Firm, P.C.
06.2025 - Current
Intake Specialist
The Awad Law Firm
09.2024 - 06.2025
Client Advocate 2
Bader Scott Injury Lawyers
05.2024 - 09.2024
Client Advocate 1
Bader Scott Injury Lawyers
09.2023 - 05.2024
Mortgage Broker Business
SP Lending Inc.
01.2022 - 12.2024
Psychology (AA) -
Miami Dade College, Kendall Campus
High School Diploma -
Coral Gables Senior High School