Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sabrina Rahman

New Orleans,US

Summary

Experienced professional with strong administrative and leadership skills. Skilled in program management, strategic planning, and team development. Known for improving engagement through creative training and problem-solving. Proficient in Microsoft Suite with excellent organization and communication abilities.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Patient Engagement Specialist/Trainer

Ochsner Health Systems
06.2015 - Current
  • Ensured patient privacy and compliance with HIPAA regulations.
  • Provided follow-up support through phone and email communications.
  • Communicated effectively with patients, staff, and leadership teams.
  • Developed and led engagement initiatives to improve patient satisfaction.
  • Responded to patient inquiries and guided them to appropriate services.
  • Actively contributed to team meetings with insights on patient care.
  • Scheduled appointments during Health Risk Assessment (HRA) interviews.
  • Trained new specialists on job functions, policies, and procedures.

Navigator Service Program Manager (remote PT)

Avid Healthcare LLC
09.2021 - 11.2024
  • Created and delivered clear PowerPoint presentations at Community Health fairs to educate the public on health topics.
  • Supported special healthcare projects for senior executives by preparing orientation and meeting materials.
  • Customized and reviewed healthcare marketing materials to effectively reach diverse audiences.
  • Worked with multiple departments to improve healthcare HR processes.
  • Led recruitment efforts including sourcing, interviewing, and onboarding new healthcare staff.
  • Managed employee benefits programs in compliance with healthcare policies and regulations.
  • Addressed employee relations issues to foster a positive work environment.

Case Management Coordinator Manager (remote)

AETNA CVS
10.2018 - 07.2021
  • Supported DSNP expansion in southern and west coast regions.
  • Developed and delivered staff training programs.
  • Created SOPs to ensure legal compliance.
  • Ensured employee policy adherence and competency.
  • Conducted patient screenings and coordinated referrals.
  • Handled team inquiries and resolved system issues.
  • Identified referrals for case management and specialty programs.
  • Assisted with patient care plan development.

Senior Executive Administrative Assistant

WP & D Media Group
12.2005 - 04.2015
  • Provided administrative support to senior executives, including calendar and travel management.
  • Conducted research and compiled detailed reports.
  • Streamlined workflows to improve efficiency.
  • Created reports and presentations using MS Office.
  • Managed emails, responded, and delegated tasks.
  • Organized complex executive events.
  • Prepared expense reports per company policy.
  • Coordinated new employee training on office procedures.
  • Scheduled meetings, prepared agendas, and arranged catering.
  • Handled clerical tasks like photocopying and scanning.
  • Managed confidential information to ensure privacy.
  • Proofread and edited executive documents.
  • Answered calls and managed appointment requests.

Medical Administrative Assistant

Masion Hospital ere Nursing Home
05.2001 - 08.2005
  • Used Electronic Health Records for data entry and patient information retrieval.
  • Answered patient calls about appointments and healthcare services.
  • Verified insurance coverage and provided info to billing.
  • Assisted with patient registration, scheduling, and documentation.
  • Scanned insurance cards, lab forms, and documents into the system.
  • Greeted visitors and directed inquiries appropriately.
  • Maintained organized and up-to-date filing systems.
  • Supported staff with projects, reports, and activities.
  • Provided patients with instructions for appointments and procedures.

Education

Bachelor of Science (B.S.) - Biology

Norfolk State University
Norfolk, VA
05-2001

High School Diploma - undefined

John F. Kennedy Senior High School
New Orleans, LA
05.1996

Skills

  • Strong leadership, administrative, and time management skills
  • Experienced in customer service, healthcare, marketing, and training
  • Proficient in Microsoft Office, Salesforce, EPIC, and social media platforms
  • Skilled in communication, both verbal and written
  • Detail-oriented with excellent organizational abilities
  • Effective problem-solver with strong interpersonal skills
  • Strategic thinker with planning expertise

Certification

American Heart Association BLS Provider (CPR & AED Certification)

Timeline

Navigator Service Program Manager (remote PT)

Avid Healthcare LLC
09.2021 - 11.2024

Case Management Coordinator Manager (remote)

AETNA CVS
10.2018 - 07.2021

Patient Engagement Specialist/Trainer

Ochsner Health Systems
06.2015 - Current

Senior Executive Administrative Assistant

WP & D Media Group
12.2005 - 04.2015

Medical Administrative Assistant

Masion Hospital ere Nursing Home
05.2001 - 08.2005

High School Diploma - undefined

John F. Kennedy Senior High School

Bachelor of Science (B.S.) - Biology

Norfolk State University