Sabrina Ramirez
Katy,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Team Lead
Academy Sports And Outdoors
09.2019 - Current
- Worked different stations to provide optimal coverage and meet production goals.
- Recommended complementary purchases to customers, increasing revenue.
- Conducted team meetings and offered one-one-one guidance to maximize productivity and help employees reach full potential.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Supervisor
AMC Theatres
08.2016 - 09.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Education
Associate of Arts - Business
Lone Star College System
Cypress, TX12.2024
High School Diploma -
Katy High School
Katy, TX06.2017
Skills
- Team Monitoring
- Task Monitoring
- Guest Satisfaction
- Set Organizational Policies
- Shipping and Receiving Understanding
- Organization and Recordkeeping
- POS Transactions
- Merchandising and Display
- Cash Register Operations
Timeline
Team Lead
Academy Sports And Outdoors
09.2019 - Current
Supervisor
AMC Theatres
08.2016 - 09.2019
Associate of Arts - Business
Lone Star College System
High School Diploma -
Katy High School
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