Sabrina Griffin
Katy,TX
Summary
Hardworking training manager with customer service, staff development, multitasking and time management abilities. Devoted to giving every customer/member a positive and memorable experience.
Overview
30
30
years of professional experience
Work History
Event Manager/Trainer
Club Demonstration Services at Costco
Katy, TX
02.2016 - Current
- Managed on-site logistics during events, such as registration set-up, audio and visual equipment setup and breakdown.
- Ensured compliance with applicable laws and regulations related to event planning and operations.
- Developed and implemented event plans, including budgets, venues, catering, décor, entertainment and special guests.
- Evaluated event performance metrics against established goals and objectives.
- Served as primary contact person responsible for responding to inquiries about events.
- Resolved any issues that arose during the course of an event in a timely manner.
- Coached and counseled employees to reflect company service standards and procedures.
- Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
STORE TRAINING MANAGER
CACHE
SUGARLAND & HOUSTON, TX
01.2013 - 01.2015
- Simultaneously managed all store operations while performing duties as district training manager, including training new management level employees
- Recruited and trained all new employees to ensure complete understanding of the Signature Cache Experience
- Developed local marketing and outreach events to promote new client growth
- Achieved a 12.8% increase in sales, #5 in the company, through development of new strategies and events
- Reduced inventory shrink from over 3% to .02% by overseeing inventory and maintaining high store organization levels.
STORE MANAGER
SAM MOON TRADING CO
HOUSTON, TX
01.2013 - 01.2013
- Managed all aspects of operations, including directing and scheduling a staff of 27 employees, recruiting and training new talent and maintaining all transaction records
- Analyzed and translated information from marketing into strategic sales plans
- Ensured employee schedules were completed according to payroll policies and approved all supply orders to remain within the store budget
- Maintained outstanding visual merchandising and company branding standards.
RETAIL MANAGER
CRACKER BARREL OLD COUNTRY STORE
HOUSTON, TX
01.1994 - 01.2012
- Oversaw all store operations including managing a staff of up to 30 cashiers and associates while concurrently performing duties as regional retail store manager trainer
- Upgraded sales capability by recruiting, training and developing talented new associates and management level employees
- Achieved continuous annual sales increases by maintaining detailed records, forecasting based on market trends and improving sales strategies and processes
- Trained staff on visual merchandising techniques and ensured all standards were met.
Education
Bachelor of Science - Home Economics with a concentration in Fashion Merchandising
Stephen F. Austin State University
Skills
- Team Leadership and Supervision
- Deadline Management
- Talent Recruitment
- Vendor Relationship Management
- Project Oversight
- Managing Events Start to Finish
- Operations Oversight
- Customer Service-Driven
- Staff Oversight
- Schedule Management
- Guest Relations
- Food Service Knowledge
- Event Products and Services Promotion
- Event Billing
- Supply Management
Awards
- Top 10 Recognition for Highest Volume, Cache
- Top 10 Recognition for Highest Compensation Percentage, Cache
- Top 10 Recognition for Highest Percentage of PCM Emails, Cache
- Team Leader, Cracker Barrel Old Country Store
- Regional Trainer Recognition, Cracker Barrel Old Country Store
- Retail Manager of the Year, Cracker Barrel Old Country Store
Volunteer Experience
- CrossRoad Community various Ministries
- KISD volunteer
- Stephen F. Austin Alumni Association
- Various dance groups throughout Houston, TX
Timeline
Event Manager/Trainer
Club Demonstration Services at Costco
02.2016 - Current
STORE TRAINING MANAGER
CACHE
01.2013 - 01.2015
STORE MANAGER
SAM MOON TRADING CO
01.2013 - 01.2013
RETAIL MANAGER
CRACKER BARREL OLD COUNTRY STORE
01.1994 - 01.2012
Bachelor of Science - Home Economics with a concentration in Fashion Merchandising
Stephen F. Austin State University
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