Sabrina Rivera
Hollywood,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Accounting
Vernis & Bowling
01.2024 - Current
- Prepare and generate monthly pre-bills and draft bills for attorney review.
- Edit and revise billing documents per attorney and client billing guidelines.
- Submit invoices through various e-billing portals with proficiency in their functionalities.
- Manage customer payments, verify payment information, and assist with collections.
- Follow up on overdue payments and send reminders.
Server
Hard Rock Cafe
09.2017 - 01.2024
- Delivered exceptional customer service by assisting guests with menu selections, including cocktails and specialties.
- Ensured accuracy in order placement and collaborated with kitchen staff for timely food preparation.
- Resolved guest complaints with a positive and professional attitude.
- Supported special events by managing unique setups and customer interactions.
Server
Cooper's Hawk Winery & Restaurant
08.2020 - 12.2023
- Recommended wine pairings to enhance dining experiences and meet guest preferences.
- Assisted managers in training new staff for seamless onboarding.
- Set up and coordinated banquet events for up to 45 guests, ensuring attention to detail.
- Promoted the restaurant's rewards program by signing up guests and explaining benefits.
Bartender
P.F. Changs
07.2019 - 08.2020
- Provided food and beverage recommendations while ensuring responsible alcohol service.
- Maintained inventory by stocking liquor, beer, and glassware and conducted bar pulls.
- Executed bar opening and closing duties, including cleaning and organizing workspaces.
Lead Lifeguard
Jeff Ellis Management
10.2016 - 07.2019
- Supervised pool operations, ensuring safety and adherence to facility rules.
- Conducted first-aid and water rescues as necessary.
- Managed equipment, supplies, and pool maintenance needs.
- Handled administrative tasks, including time cards, incident reports, and swim lesson payments.
Education
High School Diploma -
Mill Creek High School
01.2016
Skills
- Strong attention to detail
- Communication skills
- Strong organization and time management
- Exceptional customer service
Timeline
Accounting
Vernis & Bowling
01.2024 - Current
Server
Cooper's Hawk Winery & Restaurant
08.2020 - 12.2023
Bartender
P.F. Changs
07.2019 - 08.2020
Server
Hard Rock Cafe
09.2017 - 01.2024
Lead Lifeguard
Jeff Ellis Management
10.2016 - 07.2019
High School Diploma -
Mill Creek High School
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