Sabrina Robinson
Bellevue,NE
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Bartender
Backstretch Bar
Omaha, NE
10.2023 - 02.2024
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Assisted with inventorying beverage stock and bar supplies.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Completed requisitions to maintain required stock par levels.
Bartender/server & Trainer, Keno
Jerzes Sports Bar And Keno
Papillion, NE
09.2019 - 11.2023
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Cultivated warm relationships with regular customers.
Bartender
Primos Modern Mexican
Omaha, NE
12.2021 - 06.2022
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared garnishes by evenly slicing and pitting fruits.
Keno Writer
Advanced Gaming Technologies
Bellevue, NE
10.2017 - 05.2022
- Trained new employees on Keno procedures, ensuring they quickly became productive members of the team.
- Enhanced customer satisfaction by providing efficient Keno ticket writing services and maintaining a friendly demeanor.
- Conducted regular audits of Keno games, ensuring compliance with casino policies and procedures.
- Input betting information into computer and printed tickets for customers.
- Provided support during special events or promotions involving the Keno area; helped create an exciting atmosphere that encouraged guest participation.
- Managed payouts or collection of amounts at conclusion of wagers.
- Stayed informed about current jackpot amounts, game options available on various machines/devices used by patrons, and other relevant information.
- Processed accurate cash transactions and maintained error-free records.
- Collected cash bets from players and documented amounts in records.
- Operated wagering terminal and maintained machine with new tickets.
- Collaborated with other Keno writers, fostering a team-oriented work environment that improved efficiency and customer satisfaction.
- Managed multiple tasks simultaneously during peak hours, maintaining a high level of accuracy and attention to detail.
- Explained different types of wagers and helped new bettors make choices.
Lead Bartender
Spearmint Rhino
Carter Lake, IA
04.2012 - 06.2021
- Consulted with managers to organize special events and promotions.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Assisted with inventorying beverage stock and bar supplies.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Served high customer volumes during special events, nights, and weekends.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
Cocktail Server
Ameristar Casino Hotel Council Bluffs
Council Bluffs, IA
07.2010 - 03.2012
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Communicated with guests to record orders and assess needs.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
Cocktail Server
Horseshoe Casino
Council Bluffs, IA
03.2009 - 05.2011
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
C.N.A./C.M.A.
Mercy Villa
Omaha, NE
10.2006 - 03.2009
- Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Transported patients between rooms and appointments or testing locations.
- Documented care actions by completing records and logs in medical software system.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Facilitated personal hygiene management, feeding and ambulation.
- Expedited response times to call lights, boosting overall patient satisfaction levels during their stay at the facility.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Followed directions of licensed nurses to administer medications and treatments.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked flexible hours across night, weekend, and holiday shifts.
Team Member
Kentucky Fried Chicken
La Vista, NE
02.2003 - 03.2006
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Collaborated cross-functionally in order to enhance overall team performance, leading to increased efficiency in project execution.
Education
Nursing
Metropolitan Community College
Omaha, NEHigh School Diploma -
Bryan High School
Omaha, NE05.2005
Skills
- Creative Mixology
- Hospitality service expertise
- Inventory
- Garnishing Drinks
- Classic cocktails
- Ordering bar supplies
- Menu Memorization
- Engaging Customers
- Fast Learner
- Team training and development
- Team player attitude
- Responsible Serving
- Patience and Tolerance
- Outgoing Personality
- Relationship Building
- Customer Service
Timeline
Bartender
Backstretch Bar
10.2023 - 02.2024
Bartender
Primos Modern Mexican
12.2021 - 06.2022
Bartender/server & Trainer, Keno
Jerzes Sports Bar And Keno
09.2019 - 11.2023
Keno Writer
Advanced Gaming Technologies
10.2017 - 05.2022
Lead Bartender
Spearmint Rhino
04.2012 - 06.2021
Cocktail Server
Ameristar Casino Hotel Council Bluffs
07.2010 - 03.2012
Cocktail Server
Horseshoe Casino
03.2009 - 05.2011
C.N.A./C.M.A.
Mercy Villa
10.2006 - 03.2009
Team Member
Kentucky Fried Chicken
02.2003 - 03.2006
Nursing
Metropolitan Community College
High School Diploma -
Bryan High School