Led daily operations, ensuring excellent customer service, product quality, and efficient workflow
Supervised and trained a team of baristas and staff, fostering a positive and collaborative work environment
Managed inventory, ordering supplies, and ensuring cost control to maintain budget targets and minimize waste
Handled customer complaints and feedback, resolving issues quickly to maintain high satisfaction levels
Ensured compliance with health and safety regulations, as well as company policies
FULL-SERVICE SHOPPER
INSTACART
01.2021 - 06.2023
Shopped for and delivered groceries to customers, ensuring accurate order fulfillment and timely deliveries
Communicated with customers regarding product substitutions or out-of-stock items to meet their needs
Managed multiple orders simultaneously, maintaining efficiency while providing high-quality service
Followed safety and health guidelines while handling and delivering food items
Ensured timely delivery by planning optimal routes and adhering to delivery schedules
FREELANCE - GRAPHIC DESIGNER
MULTIPLE NON-PROFITS
01.2013 - 09.2022
Graphic Design: Designed printed promotional materials and digital content graphics for marketing campaigns
Website Management: Managed and designed websites, ensuring visual appeal and user-friendly navigation
Audio Editing: Edited and optimized audio files for various projects
Social Media Management: Designed and managed content across multiple social media accounts to engage audiences and enhance brand presence
Proofreading & Editing: Proofread and edited written materials, including newsletters, flyers, and powerpoint presentations, ensuring accuracy and clarity
SALES ADVISOR: APPLE PRO
BEST BUY
04.2021 - 06.2022
Sales & Customer Support: Assisted customers in selecting computers and related products, providing personalized recommendations
Product Knowledge & Growth: Continuously expanded expertise in sales and technology to better serve customers and increase sales
Cash Handling & Accuracy: Counted cash drawers and processed deposits with attention to detail and accuracy
Sales Growth: Contributed to achieving sales targets by promoting products and offering solutions that met customer needs
GENERAL MANAGER
MILK AND HONEY
08.2016 - 11.2020
Team Management: Supervised front-of-house and back-of-house employees, ensuring smooth daily operations
Scheduling & Coordination: Managed employee schedules and shift assignments
Customer Service: Ensured positive customer experiences by addressing inquiries and resolving issues promptly
Financial Management: Handled cash, processed transactions, and wrote checks, maintaining accuracy in financial records
Inventory & Ordering: Managed product, food, and supply orders to maintain stock levels and control costs
Restaurant Operations: Opened and closed the restaurant, ensuring all operational tasks were completed efficiently
Barista & Coffee Production: Oversaw barista team and ensured consistent quality in coffee production
Social Media Management: Managed the restaurant's social media presence to engage customers and promote services
LEAD GRAPHIC DESIGNER
CFNI PUBLISHING
01.2013 - 04.2016
Led graphic design efforts, overseeing the editing, formatting, and revision of book content, ensuring polished and cohesive final products
Crafted custom book covers and yearbooks, designing both cover art and complete page layouts to align with each project's unique vision
Assisted as a second shooter to document and photograph events, headshots, etc
Partnered with emerging authors to develop engaging promotional materials, including book covers, event posters, and flyers for speaking engagements and book launches
Transcribed and digitized archival audio files, converting them into text format for preservation and future publication
Education
BACHELOR'S OF BIBLICAL STUDIES - Worship, Technical Arts/Graphic Design
CHRIST FOR THE NATIONS INSTITUTE
Dallas, TX
05.2014
Bachelor Of Music -
Northpoint Bible College
Haverhill, MA
Skills
Management
Leadership
Customer Service/Support Specialist
Cash Handling
Social Media Management
Microsoft Office/ Google Suite
Adobe Creative Suite
Photoshop
InDesign
Illustrator
Lightroom
Final Cut Pro
Design Thinking
Data Entry/Typing
Writing Skills
Proofreading
Copywriting
Photography
Photo/Video Editing
Events Management
Detail-oriented
Languages
English
Native or Bilingual
Italian
Native or Bilingual
Timeline
GENERAL MANAGER
UNCOMMON COFFEE BAR
06.2023 - 01.2025
SALES ADVISOR: APPLE PRO
BEST BUY
04.2021 - 06.2022
FULL-SERVICE SHOPPER
INSTACART
01.2021 - 06.2023
GENERAL MANAGER
MILK AND HONEY
08.2016 - 11.2020
FREELANCE - GRAPHIC DESIGNER
MULTIPLE NON-PROFITS
01.2013 - 09.2022
LEAD GRAPHIC DESIGNER
CFNI PUBLISHING
01.2013 - 04.2016
BACHELOR'S OF BIBLICAL STUDIES - Worship, Technical Arts/Graphic Design