RAFAEL QUEZADA
GROVEPORT,OHIO
Summary
Motivated employee with customer service, multitasking, and time management abilities. Seeking a position that allows me to utilize my 22 years of experience as a hard worker, team player and dependable asset to the company. Deliver thorough, efficient screening through attention to detail.
Overview
8
8
years of professional experience
Work History
Client Services Member Representative
Aetna
Columbus, OH
08.2019 - 12.2023
- Effectively addressed customer concerns in a professional and informative manner to ensure customer satisfaction
- Assisted customers with authorization processes for medical procedures
- Reviewed and reworked customer claims to correct billing.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Worked with cross-functional teams to achieve goals.
Bilingual Collections Specialist
JPMorgan Chase
Columbus, OH
05.2018 - 05.2019
- Contacted customers with delinquent accounts to solicit payment.
- Accepted and processed customer payments and applied toward account balances.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Notified customers of delinquent accounts with an attempt to collect outstanding amounts.
Bilingual Customer Service Representative
JCPenney Logistics Center
Columbus, OH
09.2015 - 04.2018
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs.
- Resolved customer complaints and issues in a timely and professional manner.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
Some College (No Degree) - Marketing
UNAPEC
Santo Domingo, Dominican Republic01-2003
Skills
- Error Identification
- Maintains Confidentiality
- Cultural Sensitivity
- Verifying Data Accuracy
- Physical Fitness
- Customer Service and Assistance
- Complaint Resolution
- Information Security
- Active Listening
- Quality Assurance Controls
Languages
- Fluent English
- Spanish
Timeline
Client Services Member Representative
Aetna
08.2019 - 12.2023
Bilingual Collections Specialist
JPMorgan Chase
05.2018 - 05.2019
Bilingual Customer Service Representative
JCPenney Logistics Center
09.2015 - 04.2018
Some College (No Degree) - Marketing
UNAPEC
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