Sabrina Salazar
Sunland Park,NM
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Assistant Manager
The UPS Store Inc.
El Paso, TX
07.2022 - 07.2024
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Served as a liaison between staff members and senior management personnel.
- Utilized CRM software tools to track progress of each sale cycle stage.
- Consistently met or surpassed monthly sales goals.
- Maintained up-to-date knowledge of store merchandise and policies.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
Beauty Advisor
Ulta Beauty Inc.
El Paso, Texas
11.2021 - 06.2022
- Provided customers with product advice and recommendations based on their individual needs.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Attended product training sessions to stay updated on new products and trends in the industry.
- Created a positive shopping experience for each customer through effective communication skills.
- Finalized purchases and processed payments.
Jewelry Designer
Self-employeed
Sunland Park, NM
09.2021 - 02.2022
- Formulated and implemented an effective business strategy.
- Monitored market trends and gathered feedback from customers to develop new ideas for jewelry designs.
- Managed and optimized social media platforms.
- Ensured prompt and courteous assistance to customers
Cashier
Corner Bakery Cafe
El Paso, Texas
05.2021 - 08.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
Lead Barista
Tippi Teas
El Paso, Texas
01.2018 - 04.2020
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Supported highest standards of conduct and service to support company reputation.
Education
Associate of Arts - Mass Communications
New Mexico State University
Las Cruces, NM05-2021
High School Diploma -
Chaparral High School
Anthony, NM05-2017
Skills
- Excellent verbal and written communication
- Highly goal oriented
- Strong technology skills
- Strong critical thinking skills
- Profound sales and customer service skills
- Customer rapport
- Effective Interpersonal Communication
- Collaborative Team Member
- High level of integrity and work ethic
- Proactive and Goal-Driven
- Effective decision making
- Adaptable Learner
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Active member of the Sunland Park residential committee providing safe and affordable housing for over 16k residents.
- Volunteer at Sierra Providence Children's Hospital taking part in reading to children.
- Active foster parent to cats and dogs alike.
Timeline
Assistant Manager
The UPS Store Inc.
07.2022 - 07.2024
Beauty Advisor
Ulta Beauty Inc.
11.2021 - 06.2022
Jewelry Designer
Self-employeed
09.2021 - 02.2022
Cashier
Corner Bakery Cafe
05.2021 - 08.2021
Lead Barista
Tippi Teas
01.2018 - 04.2020
Associate of Arts - Mass Communications
New Mexico State University
High School Diploma -
Chaparral High School