SABRINA SANDERS
Greensboro,Nc
Summary
Experienced assistant manager with a strong track record of successfully leading teams, managing daily operations, and enhancing customer satisfaction. Demonstrated ability to drive sales and increase profits while effectively resolving customer complaints and overseeing staff. Committed to delivering exceptional customer service and ensuring operational compliance. Highly organized and dedicated to achieving optimal results in a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Assistant Manager
FoodLion
Burlington, Nc
01.2023 - 02.2023
Customer Service Representative
Metro pcs
Snellville, Ga
03.2021 - 02.2022
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction
- Resolved customer complaints promptly and efficiently
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Addressed customers courteously using suitable methods and problem-solving skills
Assistant Restaurant Manager
Newks eatery
Buford, Ga
08.2018 - 11.2020
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
- Managed a team of 15 employees, providing direction and guidance to ensure high standards of service
- Scheduled and directed staff in daily work assignments to maximize productivity
Customer Service Representative
Sprint
Greensboro, NC
05.2018 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Customer Service Representative
Paris Ford
Paris, IL
01.2016 - 06.2019
- Created an atmosphere where guests felt welcomed by providing friendly service that exceeded expectations
- Monitored guest satisfaction through direct interaction with customers during their dining experience
- Coached staff on proper etiquette when interacting with guests in order to provide exceptional hospitality experiences
- Tracked inventory and ordered supplies to prevent stock-outs
- Optimized profits by controlling food, beverage and labor costs
- Resolved customer complaints quickly and professionally while ensuring customer loyalty was maintained
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers
- Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement
- Built trust with customers through personalized conversations
- Demonstrated excellent communication skills by actively listening to customers, responding to their needs, and providing helpful solutions
- Followed established procedures during calls with customers
Education
High School Diploma -
Grayson highschool
Loganville, Ga05.2014
Skills
- Task Delegation
- Employee Performance Evaluations
- Employee Scheduling
- Operations Management
- Staff Management
- Sales Growth
- Retail Operations
- Customer Relations
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Client Relations
Timeline
Assistant Manager
FoodLion
01.2023 - 02.2023
Customer Service Representative
Metro pcs
03.2021 - 02.2022
Assistant Restaurant Manager
Newks eatery
08.2018 - 11.2020
Customer Service Representative
Sprint
05.2018 - 08.2020
Customer Service Representative
Paris Ford
01.2016 - 06.2019
High School Diploma -
Grayson highschool