Sabrina Smith
Summary
Dedicated Customer Service professional who enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Motivated to maintain customer satisfaction and contribute to company success.
Overview
10
10
years of professional experience
Work History
Grocery Replenishment Specialist
Publix
10.2022 - Current
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Received and checked multiple daily deliveries for dairy, frozen, grocery and HBC (Health and Beauty Care) products.
- Kept shelves up to date with latest planograms and performed resets.
- Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
- Operated stockroom equipment such as scissor lifts, balers, pallet jacks, and hand trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained professional communication with customers and staff to uphold the integrity and standards of the store.
Nanny
Private Family
11.2021 - 06.2022
- Engaged children in age-appropriate exercises, stimulating intellectual and motor skills development, while modeling appropriate behaviors to further encourage the children. Built positive and nurturing environments to support child social and emotional growth.
- Set up meetings with the parents to collaborate on upcoming activities and to develop discipline programs that promotes desirable child behavior, as well as monitoring children's behavior to identify signs of emotional and developmental problems in children to report concerns to the parents.
- Assigned appropriate chores and praised targeted behaviors to encourage development of confidence and responsibility. As well as incorporating music and art activities to encourage creativity and expression.
- Assisted with light housekeeping duties as well as running errands. Organized and maintained home after activities by picking up toys and straightening up play room.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
Scan Price Clerk
Publix
01.2020 - 12.2021
- Duties included conducting weekly price changes, changing shelf signs and tags, promotional signs, creating signage as needed, performing weekly scan schedules to determine product price accuracy, and manually performing daily counts for accuracy of inventory to then input them into the computer system.
- Use computer programs to create signage, check for recalls, find communication from higher ups, and to send off emails to communicate errors with supervisors.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance. Interacted with customers by phone, email, or in-person to provide information.
- Tasked with assisting DSD(Direct Store Delivery) receiver with vendor check in. I worked closely with merchandisers, salesmen and supervisors to ensure order and inventory accuracy as well as oversee all product merchandising to reach optimal sales opportunities.
Seasonal Sales Associate
Victoria's Secret
09.2019 - 01.2020
- Drove Sales through customer relationship building and suggestive selling techniques.
- Introduced promotions and sale opportunities, enticing customers, while promoting benefits of store credit cards to encourage repeat business.
- Promoted visual presentation standards by keeping stores replenished while completing cleaning tasks, keeping store neat and organized
- Greet and engage with guests to understand and anticipate customer service needs, using the information found during this time to escort customers to product racks and shelves to assist with finding merchandise.
- Operated cash register and POS to process sales transactions and handle payments.
Server
Millers Ale House Bar And Grill
02.2016 - 03.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards as well as health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Host
Flanigan's seafood bar and grill
06.2014 - 02.2016
- Gives first impression to the guests and provide them with a positive and energetic greeting.
- Manage guest seating to ensure efficient service
- I communicate guest flow with the kitchen so that service will run smoothly
- Communicate with guests on the wait times, food options and general conversation with regulars
- Inquire about the guest experience and bid farewell as they exit.
Food Runner
Flanigan's seafood bar and grill
06.2014 - 02.2016
- I have complete knowledge of our menu and my attention to detail ensures no errors and satisfied guests.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
Server
Flanigan's seafood bar and grill
06.2014 - 02.2016
- Creating a good lasting impression with guests while maintaining an upbeat, positive attitude is essential as it is important for guest to feel welcome
- I use my communication skills to manage a smooth flow between the guests, managers and the kitchen
- I love making a personal connections with our guests and talking about their day
- Direct customers to meal add-ons to increase restaurant sales
- Demonstrates ability to learn, answer questions and remember details regarding orders
Education
Associate of Arts - General Studies
Florida Atlantic University
Boca Raton, FL05.2018
Skills
- Organized
- Proactive
- Adaptable
- Personable
- Effective Communicator
- Detail Oriented
- Responsive
- Team Work
- Customer Focused
Timeline
Grocery Replenishment Specialist
Publix
10.2022 - Current
Nanny
Private Family
11.2021 - 06.2022
Scan Price Clerk
Publix
01.2020 - 12.2021
Seasonal Sales Associate
Victoria's Secret
09.2019 - 01.2020
Server
Millers Ale House Bar And Grill
02.2016 - 03.2019
Host
Flanigan's seafood bar and grill
06.2014 - 02.2016
Food Runner
Flanigan's seafood bar and grill
06.2014 - 02.2016
Server
Flanigan's seafood bar and grill
06.2014 - 02.2016
Associate of Arts - General Studies
Florida Atlantic University
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