Sabrina Soto
Fresno,CA
Summary
I am a reliable employee, Skilled at organizing supplies, records and schedules to keep office teams on task and ready for daily demands. I have a very positive, upbeat and service oriented attitude toward completing task, i offer excellent customer service, organization and time management skills. I consider myself very skilled in coordinating, invoicing and billing activities. My confidence in my work and overall self will bring so much to the company and staff daily.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Fresno Body Works
Fresno, CA
03.2023 - 03.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
- Performed daily vehicle check-ins when customer drops off vehicle for repairs.
Front Desk Receptionist
Valley Fitness
Fresno, CA
05.2020 - 03.2023
- Check members into there accounts as they enter.
- Create and close Accounts
- Receive and process monthly charges and late fees.
- Keep workplace organized and cleaned before, during and before clocking out of my shift daily.
- Give excellent customer service to all who enter our building.
- Answer phone calls and emails on every shift.
Office Assistant
Fresno City College
Fresno, CA
08.2018 - 05.2020
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions.
- Responded to inquiries from callers seeking information.
- Maintained clean reception area to promote positive, professional environment for all employees
- Answered phone calls daily and pleasantly welcomed visitors to office.
Expeditor/Sales Associate
Macy's
Fresno, CA
01.2017 - 04.2020
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Processed product returns and assisted customers with other selections.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Answered incoming telephone calls to provide store products and service information.
- Met merchandise processing standards and maintained organized and accessible work area.
- Trained all new sales employees on effective sales,service and operational strategies to maximize team performance.
- Built trusting relationships with customers by making personal connections.
Cashier Team Lead
Kentucky Fried Chicken
Fresno, CA
03.2012 - 07.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Completed inventory counts and ordered merchandise.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register to record all transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
Cesar Chavez Adult School
05.2010
Skills
- Reliable and Punctual
- Flexible and Adaptable
- Creative Thinking
- Time Management
- Verbal and Written Communication skills
- Self-Motivated
- Problem Solving
- Information Processing
- Inventory Assessment
- Scheduling
- Inbound and Outbound Calling
- Account updating
Timeline
Customer Service Representative
Fresno Body Works
03.2023 - 03.2024
Front Desk Receptionist
Valley Fitness
05.2020 - 03.2023
Office Assistant
Fresno City College
08.2018 - 05.2020
Expeditor/Sales Associate
Macy's
01.2017 - 04.2020
Cashier Team Lead
Kentucky Fried Chicken
03.2012 - 07.2016
High School Diploma -
Cesar Chavez Adult School