Sabrina Spradley
Morgantown,WV
Summary
I am focused with strong understanding of retail operations. I offer extensive experience in high-volume settings. It is important to me that I remain service-minded and professional with customers and employees alike.
Regardless of my title, or job I work, I want to succeed and be the best version of myself. I am a very empathetic person, and the people in my life, including coworkers and clients, give me purpose.
Overview
8
8
years of professional experience
Work History
Credit Service Specialist
Huntington National Bank
12.2022 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Customer Experience Banker
Huntington National Bank
07.2019 - 12.2022
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Cashier
Dunkin Donuts
06.2022 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Nutrition Assistant
WVU Medicine
05.2017 - 07.2019
- Assisted patients clients with mean plan development, addressing individualized dietary requirements.
- Developed nutrition plans addressing individual patient diabetes and food allergies.
- Assessed calories, sodium, sugar and other nutrition data to oversee patients' diets.
- Studied health needs and goals established by dieticians, physicians and nurses to provide nutritious and balanced meals to patients.
- Took meal trays to [Number] patients and checked for satisfaction with dietary requirements.
- Coordinated menus and ordered necessary items to prepare food for medical requirements.
Cashier
Casa D' Amici
08.2016 - 04.2017
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Education
High School Diploma -
Morgantown High School
Morgantown, WV05.2009
Skills
- Shipment Procedures
- Merchandise Packaging
- Customer Transactions
- Work Task Prioritization
- Customer Relations
- Cooperative Attitude
- Goal-Setting and Achievement
Timeline
Credit Service Specialist
Huntington National Bank
12.2022 - Current
Cashier
Dunkin Donuts
06.2022 - Current
Customer Experience Banker
Huntington National Bank
07.2019 - 12.2022
Nutrition Assistant
WVU Medicine
05.2017 - 07.2019
Cashier
Casa D' Amici
08.2016 - 04.2017
High School Diploma -
Morgantown High School
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