Sabrina Stearns

Albany,KY

Summary

Dedicated CNA with proven expertise in patient care standards and patient charting, honed at Clinton County Nursing Home and Signature Healthcare Brockton Hospital. Excels in compassionate listening and maintaining confidentiality, significantly enhancing patient satisfaction. Demonstrates exceptional judgment and time management, ensuring high-quality care and efficiency in fast-paced environments.

Overview

years of professional experience

Work History

CNA

Clinton County Nursing Home

Albany, KY

03.2024 - 05.2024

Assisted patients with daily living activities, promoting independence and dignity.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Enhanced patient satisfaction by providing compassionate and attentive care.
Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Ensured prompt response to call lights, addressing patient needs in a timely manner.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Provided emotional support for patients during challenging times, fostering a positive healing environment.
Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Documented patient information and care activities in electronic health record.
Helped patients with self-feeding and assisted feeding, based on individual needs.

CNA

Signature Healthcare Brockton Hospital

Byrdstown, TN

03.2022 - 06.2023

Assisted patients with daily living activities, promoting independence and dignity.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Enhanced patient satisfaction by providing compassionate and attentive care.
Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Ensured prompt response to call lights, addressing patient needs in a timely manner.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Provided emotional support for patients during challenging times, fostering a positive healing environment.
Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Reduced patient stress levels through effective communication and active listening skills.
Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.

Call Center Representative

Senture

Monticello, KY

07.2019 - 03.2022

Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Education

High School Diploma -

Pennfoster

Online Homeschool

N/A - Social Work

Southern New Hampshire University

Hooksett, NH

Skills

Compassion and Empathy
Maintaining confidentiality
Good Telephone Etiquette
Active listener
Good mental focus
Good Time Management
Active listener qualities
Good bedside manner
Good Decision Making
Good with Numbers and math
Good work ethic
Compassionate Listener

Good Judgment
Promoting Good Behavior
Listener Engagement
Good hand-eye coordination
Monitoring patient progress
Patient Charting Expertise
Patient Care Standards
Patient treatment planning
Positive attitude and patience
Patience and Calmness
Patience and Persistence

Languages

English

Timeline

CNA