Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sabrina Steffens

East Dubuque,IL

Summary

Accomplished Manager with a proven track record at Pizza Hut, enhancing customer satisfaction and boosting team performance through effective leadership and time management. Skilled in staff training and development, and adept at decision-making, I significantly improved operational efficiency and employee morale, leading to increased profitability and reduced turnover.

Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Supervisor

Pizza Hut
02.2020 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.

Shit Lead

Buffalo Wild Wings
07.2018 - 01.2020
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.

Education

High School Diploma -

East Dubuque High School
East Dubuque, IL
05-2009

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Staff management
  • Sales techniques
  • Goal oriented
  • Attention to detail

Certification

  • ServSafe Food Handler's Certification

Timeline

Supervisor

Pizza Hut
02.2020 - Current

Shit Lead

Buffalo Wild Wings
07.2018 - 01.2020

High School Diploma -

East Dubuque High School

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Sabrina Steffens