Sabrina Stewart
Palm Bay,FL
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated at Winn Dixie through exceptional service and problem-solving abilities. Skilled in safe food handling and active listening, adept at creating positive outcomes in high-stress situations. Successfully mentored new hires, contributing to a cohesive team environment.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Deli Associate
Winn Dixie
01.2023 - Current
- Provide good quality services in a timely manner.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled calls efficiently.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Responded proactively and positively to rapid change.
Nail Technician
Salon Phoenix
06.2021 - 09.2022
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
- Provided soothing hand massages during manicure sessions to enhance overall relaxation for clients during their visit.
- Kept tidy and organized area to comply with cleanliness standards.
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
Education
Hecoin
Jamaica 07.2021 - 10.2022
Mona School Of Business
Jamaica 11.2021 - 03.2022
High School Diploma -
St Mary's College
Jamaica07.2007
Skills
Good Time Management Skills
Safe Food Handling Practices
Cleaning and sanitizing
Customer Engagement
Workplace Safety
Problem-solving abilities
Customer Service
Active Listening
Critical Thinking
Timeline
Deli Associate
Winn Dixie
01.2023 - Current
Mona School Of Business
11.2021 - 03.2022
Hecoin
07.2021 - 10.2022
Nail Technician
Salon Phoenix
06.2021 - 09.2022
High School Diploma -
St Mary's College
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