Brittany (Bea) Freeman
King,NC
Summary
Attentive individual offering many years of experience in counter work and customer service. Committed to delivering great service and highly efficient in processing cash and credit card payments. Detail-oriented professional with strong background in food service and preparation. Excel at delivering excellent customer service in fast-paced environments. Recognized for exceptional skills. Very people oriented and always willing to help anyone and everyone and make sure they are satisfied.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Deli Associate
Food Lion
Kernersville, North Carolina
08.2023 - Current
- Assessed customer needs in a timely manner.
- Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores from to.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Completed nightly duties such as cleaning , taking out trash, sweeping and moping the floor preparing for next shift.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Maintained safe food handling practices to prevent germ spread.
- Stocked shelves with a variety of deli meats and cheeses in accordance with company guidelines.
- Greeted customers, provided excellent customer service, and answered questions regarding deli products.
Manager on Duty
Hardee’s restaurant
Kernersville, North Carolina
09.2012 - 01.2024
- Analyzed business performance data and forecasted business results for upper management.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Implemented new operational procedures, increasing efficiency.
- Interacted with customers regularly to ensure their needs were met.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Maintained inventory levels by ordering supplies as needed.
- Worked on the cook Line as needed.
- Closing duties , counting drawers and depositing money into safe.
- Responded to customer questions regarding products, prices and availability.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Cashier
Kangaroo
Kernersville, NC, NC
02.2013 - 12.2013
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Verified customer age requirement for alcohol or tobacco purchases.
- Greeted customers and answered any questions they had about the store's products and services.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Counted and balanced cashier drawers.
- Ran the lottery machine and cashed out winning tickets
- Sold lottery tickets
Education
N/a
East Forsyth High School
Kernersville, NCSkills
- Register operations
- Cooking
- Cleanliness and sanitation
- Proper food handling
- Great at Time management
- Fast learner
- Good with numbers / math
- Great communication skills
- Great customer service
- Team leader
- Accurate money/ cash handling
- Customer engagement
- POS system operation
- Reliable
- Responsible
Certification
- Servsafe certified
Affiliations
References
References available upon request.
Timeline
Deli Associate
Food Lion
08.2023 - Current
Cashier
Kangaroo
02.2013 - 12.2013
Manager on Duty
Hardee’s restaurant
09.2012 - 01.2024
N/a
East Forsyth High School