Sabrina Thompson
Hephzibah,GA
Summary
Dynamic Customer Service Representative with a proven track record at Teleperformance, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in problem resolution and data entry, I consistently deliver satisfactory outcomes, fostering strong customer relationships and ensuring high retention rates.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Teleperformance
Augusta, USA
05.2010 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma - College Prep
TW Josey
Augusta, GA05.2002
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Call center experience
Timeline
Customer Service Representative
Teleperformance
05.2010 - 09.2023
High School Diploma - College Prep
TW Josey