Sabrina Uzochukwu
New York
Summary
Newly trained in troubleshooting computer hardware and software issues. Eager to work in customer-facing environments. Skilled in identifying and resolving various technical issues and customer support conflicts.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Ticket Booth Agent
City Experiences
03.2023 - Current
- Promote maximum revenue attainment by performing transactions with efficiency
- Ensure accuracy in transactions while monitoring product capacities
- Answer questions regarding product, price, and duration. With expertise and patience while monitoring product capacities
- Stock ticket sales counter with brochures, rack cards and other promotional materials for guest use.
- Communicate with team members and management to obtain current information on vessels and related logistics.
Intern
Greenwich House Senior Center
06.2023 - 08.2023
- Provide technical support to senior citizens and staff
- Enabling Ease of Access features on apple and android devices
- Troubleshooting kernel files that had been missing or corrupted on various Windows computers
- Enabling and disabling programs to run a start screen via Task Manager
- Sorted and organized files, spreadsheets, and reports.
- Gathered, organized and input information into digital database.
Amazon DSP Associate
PW Delivery Services LLC
12.2022 - 03.2023
- Interact with Amazon customers at their private residences and businesses to directly deliver packages in Manhattan, NY
- Contact customers to resolve problems with their packages regarding inaccessible locations, missing address information, re-deliveries, and alternative locations to drop off packages if customers aren’t home.
- Scanning and organizing packages with RFID devices
- Organize packages to create shortest routes for swift deliveries
Political Intern
Basebuliders
04.2022 - 06.2022
- Advocated on the behalf of Jumaane D. Williams who's running for New York State Governor. By petitioning throughout Brooklyn, NY in order to get voter support to place Mr.Williams on the ballot.
- Including educating the public on the various policies, reforms, and projects Jumaane Williams has been advocating for.
- Identified, researched and tracked legislative issues relevant to current public issues.
Field Outreach Team Member
Meridian Strategies
04.2021 - 12.2021
- Worked alongside New York City Health + Hospital by canvassing various neighborhoods throughout the five boroughs to educate and register people for the COVID-19 vaccine, the booster shot, and testing
- Visited various indoor venues to spread awareness about vaccine mandates
- Informing managers and business owners about protocols and regulations they must meet and enforce.
Teacher Assistant
Refugee and Immigrant Support Services of Emmaus
09.2017 - 05.2018
- Provided academic support and extra curricular activities tod and 3rd grade students
- Adhere to classroom procedures and routines by encouraging
- Model behavior, peer outreach and communication
- Monitoring academic and social development through
- Monthly checking with sta and each student's parents/guardians.
Intern
Bailey House
06.2016 - 08.2016
- Budgeted and managed finances of the company, and client bills via spreadsheets
- Worked with the fundraising department ro process PACs and one time donations via CRM databases
- Maintain and initiated relations with potential and current donors
- Engaged with clients who are facing mental health problems and illness such as HIV and AIDS
- Adhere to HIPPA laws regarding client/patient confidentiality 3
- Participated in workshops and presentations related to projects to gain knowledge.
Education
CompTIA A+ Certification Course (160 Hours) - IT Support Specialist
LaGuardia Community College of The City University of New York
Long Island City, NY06.2023
Bachelor of Art And Science - Sociology, Global Studies And Political Science
SUNY At Albany
Albany, NY07.2020
Skills
- Technical Support and Assistance
- Computer Operating Systems
- File Management
- Remote Access Software
- Mobile Device Management
- Hardware and Software Installation
- CRM Software and Databases
- Conflict Resolution
- Administrative and Office Support
- Customer Service
- Microsoft Office
- Google Drive
Certification
CompTIA A+ Certification 220-1001 and 220-1002 (Pending)
Timeline
Intern
Greenwich House Senior Center
06.2023 - 08.2023
Ticket Booth Agent
City Experiences
03.2023 - Current
Amazon DSP Associate
PW Delivery Services LLC
12.2022 - 03.2023
Political Intern
Basebuliders
04.2022 - 06.2022
Field Outreach Team Member
Meridian Strategies
04.2021 - 12.2021
Teacher Assistant
Refugee and Immigrant Support Services of Emmaus
09.2017 - 05.2018
Intern
Bailey House
06.2016 - 08.2016
CompTIA A+ Certification Course (160 Hours) - IT Support Specialist
LaGuardia Community College of The City University of New York
Bachelor of Art And Science - Sociology, Global Studies And Political Science
SUNY At Albany
CompTIA A+ Certification 220-1001 and 220-1002 (Pending)
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