Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Sabrina Wigfall

Lavonia,GA

Summary

Dynamic customer service representative skilled in active listening and critical thinking. Experienced in managing high-volume inquiries and collaborating with teams to drive process improvements and enhance customer experiences.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Atlanta Rod and Manufacturing
Lavonia, GA
04.2022 - Current
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Managed high-volume calls while maintaining quality service standards and customer satisfaction.
  • Processed orders, returns, and exchanges promptly to ensure seamless transaction experiences.
  • Collaborated with team members to improve workflow efficiency and enhance service delivery.

Quote Specialist

ASI Southeast
Eastanollee, GA
09.2014 - 04.2022
  • Analyzed client requirements to deliver precise and tailored quotes for various products.
  • Collaborated with sales teams to ensure accurate pricing and product availability in quotations.
  • Managed quote generation process, enhancing turnaround time through streamlined procedures.
  • Managed a large volume of incoming quote requests, prioritizing tasks effectively to meet tight deadlines consistently.
  • Increased quote turnaround time by optimizing workflow processes within the quoting department.

Education

High School Diploma -

Franklin County High School
Carnesville, GA

Certificate - Phlebotomy Tech

Advanced Medical Academy
Commerce, GA
06-2026

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Call center experience

Timeline

Customer Service Representative

Atlanta Rod and Manufacturing
04.2022 - Current

Quote Specialist

ASI Southeast
09.2014 - 04.2022

High School Diploma -

Franklin County High School

Certificate - Phlebotomy Tech

Advanced Medical Academy
Sabrina Wigfall