Sabrina Williams
Pineville
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
CUSTOMER SERVICE REPRESENATIVE/Bank Teller
Sabine State Bank & Trust
Pineville, LA
11.2025 - Current
- Provided exceptional customer support through effective communication and problem resolution.
- Managed high-volume inquiries via phone, email, and in-person interactions.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and solving online banking issues
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained accurate cash drawer balances throughout shifts.
- Monitored compliance with banking regulations during transactions.
- Maintained security protocols, reporting suspicious activity to supervisors in compliance with bank policies.
- Ensured accuracy of financial transactions, verifying identification and necessary documentation for withdrawals and deposits.
- Continuously honed skills in various banking software programs used for teller transactions, ensuring accuracy and efficiency at all times.
- Promoted a positive work environment by offering assistance to fellow interns when needed, fostering teamwork within the bank branch.
- Facilitated smooth account maintenance tasks such as updating personal information or issuing replacement debit cards upon request.
- Adhered to strict confidentiality guidelines when handling sensitive customer information, ensuring privacy protection at all times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Executed wire transfers, stop payments and account transfers.
- Generated monthly reports on customer activity and customer feedback.
- Monitored and verified suspicious activity on customer accounts.
- Processed applications for new accounts.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Residential Service Worker
Pinecrest Supports and Services Center
Pineville, LA, USA
05.2023 - Current
- As a residential staff, my daily duties consist of providing active treatment services and support to the residents of Pinecrest supports and services. I've been trained in:
- Ensure emotional support and companionship to enhance their quality of life.
- Proficiency in assisting individuals with daily living activities, ensuring their comfort and knowledge of learning to live independently and productively.
- Follow HIPAA and the Code of Ethics guidelines
- CPR and CPI training required
- Training staff members and record keeping
- Provide a clean and safe environment at all times
Assistant Manager
LA Video Bingo
Alexandria, LA, USA
02.2023 - 09.2024
- Training and supporting staff to create a productive environment that would to produce consistent improvement.
- Utilize technology for daily book keeping tasks
- Provide a clean and safe environment at all times
- Proficient in inventory management and record keeping
- Proficient in customer service and communication
- Demonstrates ability to work independently and manage efficiency maintain high performance work environment.
- Perform weekly audits to ensure compliance and prevent fraud.
- Demonstrates ability to work independently and manage multiple tasks efficiently.
Overnight Stocker
Walmart
Pineville, LA, USA
11.2022 - 01.2023
- Proficient in inventory management, ensuring timely and accurate restocking of shelves.
- Strong attention to detail with a focus on maintaining product presentation and cleanliness while in a fast pace retail environment.
- Effective communicator, able to collaborate with team members to achieve stocking goals.
- Operation of various equipment including pallet jacks and forklifts safely and efficiently.
- Commit to adhering to company policies and safety procedures to promote a secure work environment.
- Demonstrates ability to work independently while managing multiple tasks efficiently.
Caregiver
Pinecrest Supports and Services Center
Pineville, LA, USA
08.2020 - 12.2020
- As a residential staff, my daily duties consist of providing active treatment services and support to the residents of Pinecrest supports and services.
- Ensure emotional support and companionship to enhance their quality of life.
- Proficiency in assisting individuals with daily living activities, ensuring their comfort and knowledge of learning to live independently and productively.
- Follow HIPAA and the Code of Ethics guidelines
- CPR and CPI training required
- Training staff members and record keeping
- Provide a clean and safe environment at all times
Private In-Home Caregiver
Cole well inc.
Pineville, LA, USA
01.2020 - 05.2020
- Assist clients with daily living activities including meal preparation, personal hygiene, and medication management.
- Implement strong communication skills to enable effective collaboration with families and healthcare professionals to ensure comprehensive care.
- Provide emotional support and companionship to clients, utilizing safety protocols and emergency response techniques.
Sales Associate
Dillard's, Inc.
Dallas, TX, USA
09.2019 - 05.2020
- Customer Service: welcome customers, provide assistance and interact with any inquiry, handle any moving complaints.
- Assist in the set up of the store, return stock back to its proper area, and maintain a clean and organized work environment.
Sales Associate
Walmart
Pineville, LA, USA
08.2011 - 05.2019
- Provide excellent customer service.
- Be detail-oriented, capable of managing multiple tasks efficiently.
- Strong communication skills.
- Demonstrates the ability to handle transactions accurately while promoting loyalty programs and store promotions.
- Maintain a clean and organized front end to enhance guest satisfaction and store appearance.
Front End Guest Advocate
Target
Alexandria, LA, USA
11.2017 - 01.2018
Education
Certification - Clinical Medical
Blue Cliff College
05-2019
High School - undefined
Pineville High School
05-2019
Skills
- AUDITING
- Time management
- Social Perceptiveness
- Communication
- Active Listening
- Customer and Personal Service
- Processing Information
- Data entry
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
- Customer satisfaction measurement
- Professional telephone demeanor
- Client relations
- Payment processing
- Scheduling
- Paperwork processing
- Documentation
- Administrative support
- Dispute resolution
- Coordination
- Assertiveness
- Recordkeeping strengths
- Account updating
- Account management
- Proofreading
- Information security
Personal Information
Title: Residential Service Worker
Timeline
CUSTOMER SERVICE REPRESENATIVE/Bank Teller
Sabine State Bank & Trust
11.2025 - Current
Residential Service Worker
Pinecrest Supports and Services Center
05.2023 - Current
Assistant Manager
LA Video Bingo
02.2023 - 09.2024
Overnight Stocker
Walmart
11.2022 - 01.2023
Caregiver
Pinecrest Supports and Services Center
08.2020 - 12.2020
Private In-Home Caregiver
Cole well inc.
01.2020 - 05.2020
Sales Associate
Dillard's, Inc.
09.2019 - 05.2020
Front End Guest Advocate
Target
11.2017 - 01.2018
Sales Associate
Walmart
08.2011 - 05.2019
High School - undefined
Pineville High School
Certification - Clinical Medical
Blue Cliff College