Sabrina Willis
Richmond ,VA
Summary
Dynamic EVS Manager with a proven track record of leading and mentoring diverse teams to exceed cleanliness standards and deliver exceptional guest experiences. Skilled in inventory management and training and development. I have dedicated 18 +years in the hospitality field, with a focus on ensuring operational efficiency and guest satisfaction. Motivated by the opportunity to bring joy to families at VCU HEATH through a worry-free and memorable stay. My proudest achievements include implementing a training program that reduced training time and improving guest satisfaction scores.
Overview
18
18
years of professional experience
1
1
Certification
Work History
EVS Manager
Crothall
Richmond
03.2020 - Current
- Demonstrated comprehensive understanding of federal, state, local, and OSHA regulations.
- Oversaw cleanliness standards for guest rooms, public areas, and employee facilities.
- Trained housekeeping staff on effective cleaning techniques and safety protocols.
- Facilitated interdepartmental collaboration to enhance operational efficiency.
- Established and enforced stringent cleaning protocols to uphold facility sanitation standards.
- Oversaw training and supervision of staff to enhance operational efficiency and ensure adherence to safety protocols.
- Developed and executed comprehensive training programs to enhance employee skills and promote professional development.
- Led team meetings to assess performance metrics and implement improvement initiatives.
- Streamlined inventory management processes to enhance supply chain efficiency.
- Resolved operational challenges through strategic communication and problem-solving initiatives.
- Conducted quality inspections to uphold health regulations and standards.
Housekeeper
Aramark
Richmond, VA
10.2007 - 03.2020
- Advanced to team lead position in 2009, overseeing project execution and team performance.
- Transitioned to supervisory role in 2014, overseeing team operations and performance.
- Inspecting guest rooms and public areas after they have been cleaned by a Housekeeper to ensure quality standards.
- Making sure that guest's bedrooms, corridors and public areas are serviced in accordance with the company's standards.
- Evaluating, counselling, motivating and coaching employees.
- Following all company and safety and security policies and procedures.
- Reporting any maintenance problems, safety hazards, accidents, or injuries to senio managers.
- Organising staff rotas.
- Report any hygiene issues and following up as necessary.
Education
High School Diploma -
Armstrong High
Richmond, VA06.1990
Skills
- Health and safety
- Operational efficiency
- Incident investigation
- Waste management
- Sanitation documentation
- Time management
- Reliability
- Excellent communication
- Team leadership
- Adaptability and flexibility
Accomplishments
- Crothall Foundation training
Certification
- LMS training
Timeline
EVS Manager
Crothall
03.2020 - Current
Housekeeper
Aramark
10.2007 - 03.2020
High School Diploma -
Armstrong High