Successfully guide buyers and sellers through the home purchasing/selling process while delivering exceptional customer service and exceeding sales goals. Committed to team collaboration and delivering results, adapting swiftly to evolving market conditions. Proficient in market analysis, property valuation, and negotiation. Sold over 15 million in sales in 2025. Passionate about helping customers find the perfect home while creating an outstanding buying experience.
Work History
Real Estate Agent
4 Years 5 Months
Homesmart PV and Associates | 02.2022 - Current
Developed targeted marketing strategies that increased visibility of listings and attracted qualified buyers.
Conducted property showings and open houses, showcasing property features to engage potential buyers and drive interest.
Assisted buyers purchasing newly constructed homes, explaining builder contracts, upgrade options, construction timelines, financing, and warranty processes.
Developed targeted marketing strategies that enhanced listing visibility and attracted qualified buyers, resulting in faster sales.
Conducted property showings and open houses, engaging potential buyers to highlight property features.
Built strong client relationships, ensuring satisfaction and generating repeat business through personalized and attentive service.
Coordinated with mortgage lenders to facilitate financing options.
Maintained updated knowledge of local real estate markets.
Store Manager
7 Years 8 Months
Helzberg Diamonds | 09.2017 - 05.2025
Drove sales growth from 1 million to 2.7 million over three years, earning recognition as top manager.
Motivated and trained associates to exceed sales quotas, enhancing store productivity.
Managed 10 associates while ensuring accountability through regular monitoring of sales metrics.
Established performance expectations and implemented improvement plans, increasing individual accountability.
Fostered team-oriented culture centered on unified sales and service goals, driving collaboration.
Recruited and hired multiple candidates to strengthen store and regional teams.
Evaluated store associates to identify and develop future leadership talent.
Increased regional training percentage from 52% to 83% using effective training trackers.
Store Manager/District Manager in Training
5 Years 7 Months
Kay Jewelers | 02.2012 - 09.2017
Recognized as Store Manager of the Year in 2016, based on superior sales and customer satisfaction results.
Increased sales by an average of 33% annually, growing revenue from 1.8 million to 4.5 million.
Increased sales by an average of 33% every year, and increased sales from 1.8 million to 4.5 million.
Boosted store profitability through strategic management of payroll, sales, and repairs.
Received Rookie Manager of the Year and Training Manager of the Year awards for excellence in leadership and team development.
Developed top associates to hit Presidents Club, and developed 5 club writers to hit 500k and above.
Managed business operations, collaborating with senior management to establish KPIs, create operating dashboards, and track performance.
Store Manager
2 Years 4 Months
Samuels Jewelers | 05.2010 - 09.2012
Managed an opportunity store-underperforming store that was set to close, and increased sales from 800k to 1.5 million in the first year.
Drove single-year sales growth of 48%, setting new record company-wide.
Achieved recognition for highest sales growth in 2010, contributing to overall company performance.
Honored with Rookie Manager of the Year award in 2010 for outstanding performance.
Established clear store vision and developed associates, enhancing customer satisfaction and building customer base.
Cultivated positive environment by leading and training team, enhancing customer connections and building trust.
Held team accountable with regular monitoring and worked closely to bring all employees up to standards.
Evaluated store associates regularly to develop skills.
Fostered team-oriented culture with alignment of sales, service, and productivity goals, improving overall store performance.
Sales Associate/Assistant Manager
4 Years 2 Months
Samuels Jewelers | 03.2006 - 05.2010
Resolved customer inquiries and complaints while engaging customers to assess satisfaction with products offered.
Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers.
Collaborated with store manager to direct work assignments and ensure execution of plans and strategies across store.
Communicated with management team on sales trends, customer feedback, and associate performance to align store objectives.
Shared insights on sales trends, customer feedback, and associate performance with management team to align store objectives.
Evaluated performance of associates and mentored underperforming employees on ways to improve.
Monitored all store initiatives and communications, sharing updates with associates.
Analyzed results through reporting and translated information into data-driven actionable behavior to drive KPI improvements.
Onboarded skilled individuals to strengthen team capabilities and support store goals.
Sales Associate
4 Years 1 Month
Fred Meyer Jewelers | 02.2002 - 03.2006
Achieved award for hitting Presidents Club in second year. Sold over 600k.
Engaged customers and built connections, fostering loyalty and encouraging repeat business.
Facilitated customer interactions by actively listening and responding to inquiries. and built connections, fostering loyalty and encouraging repeat business.
Promoted credit and loyalty programs, enhancing customer relationships and increasing program enrollment.
Updated knowledge of promotions to assist customers effectively. of current and future promotions to provide accurate service and inform customer purchasing decisions.
Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.
Arranged creative displays to attract incoming customers and boost sales.
Resolved customer issues promptly, recapturing loyalty and securing sales.
Accounts Payable/Receivable/ Sales
5 Years 9 Months
Special delivery Paging and Cellular | 06.1996 - 03.2002
Calculated and totaled unpaid invoices, updated receivables log, resolved authorized deductions, and entered adjusting entries to ensure accurate financial reporting.
Processed accounts payable forms and invoices, executed check payments, and supported bookkeeping functions to maintain financial accuracy.
Calculated and totaled unpaid invoices and updated receivables log by resolving authorized deductions and entering adjusting entries.
Maintained accurate records of cash, credit transactions, and check payments to ensure financial integrity.
Analyzed and audited cash receipts and updated customers' accounts accordingly by posting cash receipts, checks, and bank deposits in relevant databases or computer systems.
Analyzed and audited cash receipts, updated customers' accounts by posting cash receipts, checks, and bank deposits in relevant databases, ensuring accurate financial records.
Executed sales transactions of cell phone and paging services to customers at retail store. of cell phone and paging services to customers at retail store.
Education
High School Diploma
Grace M Davis High School | Modesto, CA
GPA: 3.2
Skills
Sales
Hiring and Recruiting
Real Estate Operations
Client Relationship Management
Property valuation
Operations management
Time management
Leadership development
Certification
Registered Jeweler American Gem Society
Applied Jewelry Professional -Gemological Institute of America(GIA)