Sabrina Young
Statesboro
Summary
Financial Management Specialist with strong skills in financial analysis and stakeholder engagement. Achieved a 5% reduction in projected expenditures through strategic budget planning and cost-saving initiatives. Noted for effective communication and collaboration, improving efficiency in financial reporting and compliance. Expertise in risk management and strategic planning aligns financial strategies with organizational goals.
Overview
25
25
years of professional experience
Work History
Financial Management Specialist (Spend Plan Coordinator-Trainee)
Federal Emergency Management Agency
Statesboro
03.2024 - Current
- Prepare and review financial reports using MS Excel, VBA, and SQL, ensuring compliance with FEMA’s Spend Plan regulations and financial policies.
- Provide customer service to stakeholders regarding the Spend Plan for deployed disaster.
- Coordinate financial activities related to disaster grants, travel, and vendor contracts, ensuring accurate allocation of resources and adherence to budgetary constraints.
- Analyze financial data to evaluate costs, develop budget priorities, and identify opportunities for cost-saving, leading to a 5% reduction in projected expenditures.
- Utilize FEMA-specific systems including Grants Manager, E-Caps, EDW, and EMMIE to analyze and report variance cost data, obligations, and de-obligations ensuring financial transparency and alignment with agency requirements.
- Advise stakeholders on financial policies and compliance, providing guidance on budget management and ensuring consistent alignment with FEMA’s financial standards.
- Collaborate with cross-functional teams to streamline financial workflows, enhancing efficiency and the accuracy of financial reports and Spend Plan compliance.
- Reviewed financial compliance reviews, ensuring adherence to FEMA’s policies and regulations, improving Spend Plan accuracy, and mitigating the risk of financial discrepancies.
Disaster Recovery Specialist
Small Business Administration- Remote, ODA, CSC
Buffalo
08.2020 - Current
- Responded to inquiries related to home and business loan documentation.
- Aided disaster survivors with loan applications and provided detailed information about ODA's Disaster Loan Program.
- Managed incoming calls, account resets, and UCC filings.
- Reviewed tax documents, financial statements, and business organization for loan applications.
- Facilitated referrals to SBA or FEMA for additional assistance.
- Played a key role in responding to a high volume of inquiries, consistently exceeding performance targets and maintaining a 95% customer satisfaction rate.
- Collaborated with a team of 10 or more to assist disaster survivors with financial matters, ensuring comprehensive support during challenging times.
- Collaborated with the team on training sessions, improving team knowledge and efficiency in handling loan applications. Streamlined the loan documentation process, reducing application time by 20% and enhancing customer satisfaction.
- Coordinated with SBA and FEMA to facilitate additional assistance, improving comprehensive support for disaster survivors.
- Consistently exceeded performance targets, maintaining a 95% customer satisfaction rate through effective inquiry management.
Customer Service Representative
Small Business Administration, Field Operations Center East
Atlanta
10.2022 - 04.2025
- Guided over 100 disaster survivors through loan applications, ensuring timely and accurate submissions.
- Analyzed financial data to assess repayment ability, reducing application errors by 15%.
- Utilized IT skills for data input and communication, supporting effective disaster relief efforts.
- Resolved complex loan issues, increasing processing efficiency by 20%.
- Collaborated with cross-functional teams to streamline loan reconsideration, cutting inter-departmental errors by 15%.
- Identified contractor issues, implemented changes, and achieved a 10% boost in processing efficiency.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Handled inquiries and explained loan documents, consistently garnering positive feedback.
- Maintained precise records of customer interactions and transactions.
Clerk
U.S. Commerce
Savannah
01.2020 - 06.2020
- Responded to customer inquiries, scheduled tests, and provided administrative support, ensuring smooth operations.
- Maintained personnel and payroll activities, managed communications, and enhanced internal and external efficiency.
- Handled data entry, creating documents, and suggested process improvements, increasing productivity.
- Managed office supplies, incoming mail, and calls, refining resource allocation and communication flow.
- Implemented an organized filing system, reducing response time to customer inquiries by 20%, and boosting office efficiency.
- Streamlined data entry processes, reducing errors by 15% and increasing overall productivity.
- Coordinated with cross-functional teams to ensure smooth operations and timely completion of administrative tasks.
- Analyzed office workflows, identifying inefficiencies and proposing solutions that improved resource allocation.
Customer Resolution Representative IV: Project Coordinator
Hewlett Packard Inc.
Alpharetta
08.2009 - 08.2019
- Led a team of 40+ customer service reps, resolving warranty issues and improving response times by 18%.
- Oversaw service ticket resolutions, escalations, and supply-chain parts management, ensuring timely solutions.
- Coordinated software licensing and freight transportation, streamlining operations and reducing delays.
- Managed ERP systems, and Windows updates, and conducted financial analyses, enhancing system efficiency.
- Implemented an organized filing system, cutting customer inquiry response time by 20% and boosting office productivity.
- Led a team of 40+ reps to achieve 95% customer satisfaction in resolving warranty issues, enhancing service quality.
- Oversaw service ticket resolutions, reducing average resolution time by 15% through effective supply-chain management.
- Streamlined software licensing and freight transportation processes, resulting in a 10% increase in operational efficiency.
- Managed ERP systems and Windows updates, ensuring seamless integration and minimal downtime for financial analyses.
- Developed an organized filing system, cutting response times by 20%, and driving office efficiency and customer satisfaction.
- Spearheaded cross-functional initiatives, reducing warranty claim processing time by 22%, and enhancing customer satisfaction.
Entrepreneur/Business Owner
Sabbie Designs
Statesboro
01.2001 - 01.2014
- Managed a business offering website consulting, graphic design, branding, and programming services.
- Secured and executed graphic design contracts, increasing annual revenue by 30%.
- Developed bids and proposals for graphic assignments, enhancing client acquisition.
- Provided PHP programming for e-commerce site development, improving site functionality.
- Launched a website consulting service, expanding client base and business portfolio.
- Pioneered the integration of responsive design techniques, enhancing user experience and client satisfaction.
- Conducted market research to identify emerging trends, leading to the development of new service offerings.
Distribution Supervisor (Logistics/Warehousing)
J. C. Penney
Forest Park
09.2002 - 05.2004
- Supervised warehousing activities, ensuring smooth operations and accurate stock levels.
- Managed materials, mail, and calls, supporting recruitment and administrative tasks.
- Implemented inventory system, reducing discrepancies by 25%, and improving stock accuracy.
- Streamlined processes, enhancing efficiency and operational effectiveness.
- Collaborated with teams to maintain high standards in logistics and warehousing.
- Oversaw daily warehousing operations, optimizing workflow efficiency and reducing operational costs by 15%.
- Coordinated with cross-functional teams to streamline inventory processes, enhancing overall productivity.
- Led a project to implement a new inventory system, cutting stock discrepancies by 25% and boosting accuracy.
- Developed and executed a new materials management strategy, significantly improving supply chain reliability.
- Supervised warehousing activities, ensuring smooth operations and accurate stock levels, leading to a 15% reduction in operational costs.
- Implemented inventory system, reducing discrepancies by 25% and improving stock accuracy, driving operational efficiency.
Education
Master of Science - Information Technology, Security
Capella University
Minneapolis, MN01.2013
Bachelor of Liberal Arts - General Studies
Georgia Southern University
Statesboro, GA01.2011
Doctor of Business Administration - Supply Chain & Global Operations (ABD-Pending)
Capella University
Minneapolis, MNSkills
- Graphic design and website design
- Management and team supervision
- Information technology and data analysis
- Contract and warranty portfolio management
- Human resources and payroll management
- Financial analysis and accounting
- Customer service and support
- Project coordination and administrative support
- Entrepreneurship and e-commerce development
- PHP programming and inventory management
- Budget management
- Data analysis
- Financial reporting
- Stakeholder management
- Customer service
- Financial forecasting
- Attention to detail
- Problem solving
- Effective communication
- Team collaboration
- Performance metrics
- Financial projections
- Expense management
- Budget development
- Loan programs
- Forecasting
- Cost estimates
Additional Information
NVivo (qualitative analysis), SPSS (statistical analysis), Oracle, SAP, SQL, MS Office: Word, Excel, PowerPoint, Outlook, Access, Yellow Belt Six Sigma, 03/14/07, Teamwork Award, Hewlett Packard, Inc., Alpharetta, GA, 03/14/07, AMS Graphics Solutions Services MVP, Hewlett Packard Inc Graphics, Alpharetta, GA, 2006, Society of St. Vincent de Paul Georgia, Atlanta, GA
Personal Information
Citizenship: U.S Citizen
References
References available upon request.
Timeline
Financial Management Specialist (Spend Plan Coordinator-Trainee)
Federal Emergency Management Agency
03.2024 - Current
Customer Service Representative
Small Business Administration, Field Operations Center East
10.2022 - 04.2025
Disaster Recovery Specialist
Small Business Administration- Remote, ODA, CSC
08.2020 - Current
Clerk
U.S. Commerce
01.2020 - 06.2020
Customer Resolution Representative IV: Project Coordinator
Hewlett Packard Inc.
08.2009 - 08.2019
Distribution Supervisor (Logistics/Warehousing)
J. C. Penney
09.2002 - 05.2004
Entrepreneur/Business Owner
Sabbie Designs
01.2001 - 01.2014
Master of Science - Information Technology, Security
Capella University
Bachelor of Liberal Arts - General Studies
Georgia Southern University
Doctor of Business Administration - Supply Chain & Global Operations (ABD-Pending)
Capella University