Sabrina Zepeda
San Antonio,TX
Summary
Results-driven professional with expertise in business administration, accounting, and finance. Demonstrated success in providing precise financial evaluations and generating fees that enhance operational efficiency and profitability. Strong multitasking abilities and meticulous attention to detail lead to streamlined operations and effective payment processing.
Overview
12
12
years of professional experience
Work History
Customer Support Specialist
Charter Communications
San Antonio, TX
02.2021 - Current
- Managed escalated customer concerns with professionalism, delivering effective solutions to complex problems.
- De-escalate customer incidents through strong communication, problem-solving, and conflict-resolution skills
- Resolved customer issues to enhance satisfaction and ensure timely resolutions.
- Provided responsive customer support through various communication channels.
- Manage inbound and outbound calls to support field technicians and customer operations in fast-paced environments
- Coordinated scheduling, activation, cancellation, enrollment, registration, upgrades, and billing assistance to streamline customer interactions.
- Maintain accurate documentation, update service records, and support workflow coordination across teams
- Demonstrate strong multitasking and organizational skills while managing time-sensitive situations
Client Relations Specialist
Alorica
San Antonio
10.2018 - 02.2021
- Resolved escalated customer issues by analyzing account information, identifying solutions, and de-escalating complex situations in a professional manner
- Served as floor support for escalated concerns, assisting customers requesting supervisor-level assistance and ensuring timely issue resolution
- Coordinated with internal departments to resolve service concerns, billing discrepancies, and operational issues impacting customer accounts
- Supported customer retention and service continuity through effective conflict resolution and customer-focused decision-making
- Managed customer accounts and billing inquiries while maintaining accuracy in payment processing, account adjustments, and service documentation
- Maintained records of customer interactions, account updates, and resolution outcomes to enhance operational efficiency and ensure compliance
- Demonstrated strong problem-solving, communication, and multitasking skills while handling high-volume workloads in fast-paced environments
- Conducted follow-up calls to ensure customer satisfaction after service interactions.
- Guided customers through product options and addressed concerns related to product selection, ordering, billing, returns, exchanges, and technical support
KIN Assistant
NEISD KIN
San Antonio
08.2014 - 07.2014
- Supported daily operations, activity coordination, and structured learning environments for elementary students (K-5)
- Ensured safe, organized, and efficient environment for schoolchildren and faculty while managing multiple responsibilities
- Implemented guidance, recreational activities, and enrichment programs while maintaining organization and time management
- Applied strong communication, problem-solving, multitasking, and interpersonal skills when engaging with students, staff, and families
- Adapted quickly to changing situations and priorities while maintaining professionalism and attention to detail
- Maintained cleanliness, organization, and operational readiness of shared spaces to support daily activities and workflow efficiency
- 3+ years of customer service experience in fast-paced, team-oriented environments
Education
Bachelor's - Business Administration
Southern New Hampshire University
New Hampshire10-2018
Associates - Business Administration
San Antonio College
San Antonio06-2017
Skills
- Customer Coordination
- Billing assistance
- Order Management
- Data Entry Accuracy
- Microsoft Excel
- Route Scheduling
- Data Interpretation
- Problem Solving Ability
- Time Management
- Multitasking
- Communication Skills
- Attention to detail
- Business Operations
- Product Guidance
- Live chat support
Languages
English
Awards
Magna Cum Laude
Timeline
Customer Support Specialist
Charter Communications
02.2021 - Current
Client Relations Specialist
Alorica
10.2018 - 02.2021
KIN Assistant
NEISD KIN
08.2014 - 07.2014
Bachelor's - Business Administration
Southern New Hampshire University
Associates - Business Administration
San Antonio College