Sabrina A. Townsend
Dallas,TX
Summary
Strategic and accomplished executive leader with a rich background in Talent Management, Diversity, Equity, and Inclusion (DEI), and Human Resources. Proven expertise in developing and implementing talent strategies that drive organizational success. Adept at fostering high-performance cultures, coaching leaders, and implementing DEI initiatives globally. Strong background in strategic planning, policy development, and cross-functional collaboration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Global Director of DEIB/Leadership Development
World Wide Technology
09.2022 - Current
- Implemented comprehensive leadership development strategy for executive leadership, managers and individual contributors
- Developed and executed new employee onboarding initiative to include training, mentoring and plan development
- Directed the implementation of diversity, equity, inclusion, and belonging (DEIB) initiatives across more than 60 countries, impacting a workforce of over 10,000 employees.
- Lead global business resource groups and facilitate executive listening sessions.
- Performed continuous assessment and data analysis for recruitment, retention, and attrition rates.
- Worked in collaboration with sales and business development teams on new initiatives.
- Developed strategic plans to align business objectives with the company's long-term goals.
- Designed effective organizational structures that aligned with corporate mission and values.
DEIB Consultant/Professional Speaker
Elevate.ac
04.2021 - 09.2022
- Provided consultation on the development of DEIB programs, training and leadership development, and measurement of learning initiatives for large organizations.
- Conducted training sessions for employee groups on various leadership development topics of up to 1000+ participants
Head of DEIB/Vice President, Quality
Parkland Community Health Plan
02.2020 - 05.2021
- Developed and implemented leadership training programs for all levels of management.
- Created innovative approaches to enhance organizational culture through leadership development initiatives.
- Facilitated team building activities that increased collaboration between departments.
- Designed and upgraded quality improvement programs to meet NCQA standards.
- Established a DEI program, encompassing training and assessments, and provided oversight for the HEDIS program, including accreditation, quality, and clinical investigations.
- Formulated policies that improved operational efficiency and productivity.
- Developed and executed strategic plans to support the vision of the organization.
- Collaborated with executive team members on major decisions regarding company-wide initiatives.
- Conducted assessments to identify development needs and objectives of leaders within the organization.
Divisional Head of DEI/National Director of Behavioral Health Quality
Humana, Inc.
10.2015 - 01.2020
- Developed and implemented national strategies to increase organizational capacity, improve service delivery, and expand public outreach.
- Designed programs to engage stakeholders on local, state, and national levels.
- Oversaw budgeting for national activities and monitored expenditures for compliance with rules and regulations.
- Created reports on program outcomes for senior management and funders as needed.
- Analyzed data collected through surveys or other research methods to inform decision-making processes.
- Directed multi-disciplinary teams in accreditation, quality data reporting, grievances, appeals, and policy development.
- Executed a DEI strategy, expanded membership in business resource groups, and formulated DEI metrics.
- Secured complete NCQA accreditation for Managed Behavioral Health and Health Plan designations.
Performance Improvement Manager
City of San Antonio
10.2012 - 10.2015
- Supported new employee onboarding, enhancing team integration.
- Researched best practices in employee onboarding programs and suggested improvements as necessary.
- Developed and implemented training plans and materials for new employee onboarding program.
- Established DEI strategy and program implementation
- Implemented LEAN for Healthcare principles department-wide
- Prepared the department for the initial survey for Public Health accreditation
Education
Ph.D. - Counseling Psychology
Temple University
Philadelphia, PennsylvaniaM.A. - Counseling Psychology
University of San Francisco
San Francisco, CaliforniaB.A. - Psychology
Clark Atlanta University
Atlanta, GeorgiaSkills
- Talent Management
- Global Leadership in Talent Acquisition
- Executive Coaching
- Leadership Development
- Cross-Functional Team Collaboration
- High-Performance Culture Building
- Diversity, Equity, and Inclusion (DEI)
- Global DEI Program Implementation
- DEI Measurement and Analysis
- Executive DEI Training
- Business Resource Group Leadership and Implementation
- Strategic Planning and Oversight
- Organizational Assessment and Development
- Budgeting and Resource Allocation
- Regulatory Compliance and Risk Management
Certification
- LEAN for Healthcare Yellow Belt Certification
- Certified Cultural Competency Trainer
- FEMA Training Certified (IS-100, 200, 7000)
- Certified Diversity Executive (in process)
Corecompetencies
Global Leadership in Talent Acquisition, Executive Coaching, Leadership Development, Cross-Functional Team Collaboration, High-Performance Culture Building, Global DEI Program Implementation, DEI Measurement and Analysis, Executive DEI Training, Business Resource Group Leadership and Implementation, Organizational Assessment and Development, Budgeting and Resource Allocation, Regulatory Compliance and Risk Management
Timeline
Global Director of DEIB/Leadership Development
World Wide Technology
09.2022 - Current
DEIB Consultant/Professional Speaker
Elevate.ac
04.2021 - 09.2022
Head of DEIB/Vice President, Quality
Parkland Community Health Plan
02.2020 - 05.2021
Divisional Head of DEI/National Director of Behavioral Health Quality
Humana, Inc.
10.2015 - 01.2020
Performance Improvement Manager
City of San Antonio
10.2012 - 10.2015
Ph.D. - Counseling Psychology
Temple University
M.A. - Counseling Psychology
University of San Francisco
B.A. - Psychology
Clark Atlanta University