Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hi, I’m
Sabrina Elizabeth Bolin
Metro Atlanta,GA
Summary
Overview
11
years of professional experience
Work History
Apple
Senior Support Specialist
02.2019 - Current
Job overview
- Developed strong rapport with customers and created positive impression of business.
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Conducted regular performance reviews, setting goals, and providing constructive feedback to drive continuous improvement.
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Provided Tier 1 IT support to internal users through desk side support services
- Delivered exceptional remote assistance using screen-sharing tools for faster troubleshooting resolution times.
- Mentored junior team members, fostering professional growth and enhanced problem-solving abilities.
- Collaborated with cross-functional teams to identify root causes of recurring issues and develop solutions.
- Reduced average call resolution time by implementing targeted process improvements and training initiatives.
- Spearheaded the creation of a centralized knowledge base, improving access to information for both staff and clients alike.
- Improved customer satisfaction by addressing and resolving complex technical issues promptly.
Bolin Driveway And Restoration Services, LLC
Business Owner/Manager
08.2014 - 01.2017
Job overview
- Managed day-to-day business operations
- Consulted with customers to assess needs and propose optimal solutions.
- Maintained up-to-date administrative records to monitor operational conditions
- Discovered areas of improvement by generating quarterly operational and sales reports
- Trained and motivated employees to perform daily business functions
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Developed a high-performing team through effective recruitment, training, and performance management.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs
Manpower Staffing
Staffing Specialist
07.2013 - 04.2014
Job overview
- Scheduled and conducted interviews with potential candidates, filled out required paperwork and prepared introduction manuals along with new hire paperwork.
- Maintained positive relationships with clients by promptly responding to staffing needs and utilizing candidate pools to fill positions
- Recruited and trained candidates to fill positions in hospitality, management, industrial, and food service industries.
- Facilitated direct hires for clients seeking skilled laborers in machine operations, welding, industrial maintenance, and other similar trades.
- Initiated and maintained paperwork relating to workers compensation cases to ensure proper tracking, reporting and legal mechanics.
- Audited workplace, employee and management policies and procedures by conducting onsite walk-throughs.
- Managed employee schedules and completed weekly payroll.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Developed and facilitated new-hire orientations.
Education
Southern New Hampshire UniversityHooksett, NH
BBA from Healthcare Administration
12-2025
University Overview
Georgia State UniversityAtlanta, GA
Associate of Science from Health Sciences
08-2022
University Overview
- Dean's List Fall 2017
- Dean's List Spring 2018
- Dean's List Summer 2018
- Member of International Deans List Society
- Hope Scholarship Recipient
Concorde Career CollegeMemphis, TN
Medical Assistant Diploma from Medical Assisting
09.2006
University Overview
- Deans List
- 4.0 GPA
Horn Lake High SchoolHorn Lake, MS
High School Diploma
05.2004
University Overview
Skills
- Technical Support
- Exceptional communication skills
- Compensation and benefits
- Payroll and budgeting
- Staff Management
- Escalation handling
- Recruiting and onboarding
- Training and mentoring
- Recruitment
- Conflict Resolution
- Windows 10
- IOS/Mac Systems
Timeline
Senior Support Specialist
Apple
02.2019 - Current
Business Owner/Manager
Bolin Driveway And Restoration Services, LLC
08.2014 - 01.2017
Staffing Specialist
Manpower Staffing
07.2013 - 04.2014
Horn Lake High School
High School Diploma
Southern New Hampshire University
BBA from Healthcare Administration
Georgia State University
Associate of Science from Health Sciences
Concorde Career College
Medical Assistant Diploma from Medical Assisting
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