Summary
Overview
Work History
Education
Skills
Timeline
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Sabrina Lashan Bruce

Edison,NJ

Summary

Personable and dedicated Administrative Assistant, Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively, under pressure and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

United Airlines
Newark , NJ
03.2023 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Customer Service Representative

Qual Care (Contract Assignment)
Piscataway, NJ
08.2022 - 02.2023
  • Assisted providers and members with health care insurance correspondence, provider networks, billing and claims
  • Responsible for disclosing benefit inquiries along with pre-authorizations.
  • Delivered exceptional customer service to members by communicating important information while resolving members' issues.

Registrar

Dekalb Schools
Doraville, GA
05.2015 - 07.2022
  • Managed student records and ensured accuracy of data.
  • Prepared documents for registration, enrollment, and graduation processes.
  • Compiled statistical reports on enrollment numbers and demographics.
  • Facilitated communication between staff members, administrators, parents and students.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Collected, evaluated and stored documents securely in permanent records.
  • Created detailed records of class schedules, grades, transcripts.

Education

Associate Degree - Elementary/Early Childhood Education

Essex County College
01.2003

Skills

  • Computer and Microsoft Office Skills
  • Clerical support
  • Data Entry
  • Time Management
  • Document Preparation
  • Active Listening
  • Paperwork Processing
  • Multitasking and Prioritization
  • Office Equipment Proficiency
  • Filing and Data Archiving
  • Excellent Communication Skills
  • Efficient and Detail-Oriented

Timeline

Customer Service Representative

United Airlines
03.2023 - Current

Customer Service Representative

Qual Care (Contract Assignment)
08.2022 - 02.2023

Registrar

Dekalb Schools
05.2015 - 07.2022

Associate Degree - Elementary/Early Childhood Education

Essex County College

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Sabrina Lashan Bruce