Sabryna Berlanga
Phoenix,AZ
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
6
6
years of professional experience
Work History
Recruiter
LJ's Cleaning Solutions
Phoenix, AZ
01.2024 - 03.2025
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
- Crafted compelling job descriptions to attract qualified candidates.
- Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Analyzed employment-related data and prepared reports.
- Provided a positive candidate experience throughout the recruitment process.
- Interviewed job applicants to obtain information on work history, education or job skills.
Customer Service Representative
Arizona Unemployment Insurance
Phoenix, Arizona
09.2021 - 11.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided accurate information about products and services to customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Masker
Mistras Group
Phoenix, AZ
10.2018 - 08.2021
- Delivered work orders and clear instructions to painting team to prepare for each shift.
- Kept records of all completed orders and shipped items in database system.
- Assisted in the design of masks based on customer specifications.
- Monitored the quality control process throughout the entire production cycle to ensure that all products met industry standards.
- Cleaned and maintained work area, including equipment and tools.
- Reported daily job updates to supervisors, including whether workers had completed tasks on time.
- Used chemicals and solvents to clean equipment after paint applications.
- Maintained inventory levels of supplies needed for mask production process.
Education
High School Diploma -
Alhambra High School
Phoenix, AZ05-2013
Skills
- Applicant tracking systems
- Job description creation
- Resume screening
- Recruitment strategies
- Data analysis
- Candidate relationship management
- Interviewing techniques
- Customer service
- Database management
- Interviewing clients
- Candidate pre-screening
- Clerical support
- Effective communication
- Good Telephone Etiquette
- Attention to detail
- Data entry
- Communication skills
- Script writing
- Remote desktop support
Languages
English
Professional
Spanish
Professional
Timeline
Recruiter
LJ's Cleaning Solutions
01.2024 - 03.2025
Customer Service Representative
Arizona Unemployment Insurance
09.2021 - 11.2023
Masker
Mistras Group
10.2018 - 08.2021
High School Diploma -
Alhambra High School
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