Sabryna Smith
Jonesboro,GA
Summary
Detail-oriented administrative professional with extensive experience in regulated, service-driven environments. Expertise in managing confidential records, facilitating interdepartmental communication, and delivering exceptional service to diverse populations. Proficient in documentation, scheduling, system coordination, and onboarding support. Aiming to enhance efficiency and responsiveness within the Office of People and Culture at Agnes Scott College.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Certification Representative I
Northside Hospital
Atlanta, GA
09.2024 - Current
- Maintained and updated patient records to meet HIPAA and internal compliance standards.
- Coordinated verification of insurance and financial information among patients, providers, and third parties.
- Managed communication and documentation for pre-registration prior to appointments.
- Completed insurance eligibility and benefits coverage follow-ups.
- Supported application processing for government programs and internal assistance options.
Underwriting Service Assistant
State Farm
Dunwoody, GA
03.2023 - 05.2024
- Assisted underwriters with risk evaluation and premium calculations for accurate assessments.
- Processed endorsement requests and policy changes efficiently within systems.
- Monitored industry regulation changes, implementing necessary actions promptly.
- Reviewed applications and documentation to ensure accuracy and completeness.
- Managed confidential applications, scheduling internal reviews and updating policy databases.
- Collaborated with internal teams to resolve compliance and documentation issues effectively.
- Maintained meticulous attention to detail while managing multiple deadlines and systems.
Senior Contact Specialist
Allstate Insurance Company
06.2021 - 09.2022
- Resolved high-volume insurance and billing inquiries via phone, email, chat efficiently.
- Recorded customer interactions and resolved service requests using Salesforce CRM effectively.
- Handled sensitive financial data while supporting claims processes across departments diligently.
- Maintained operational excellence in remote, self-directed work environment consistently.
- Utilized effective communication and problem-solving skills to resolve customer issues.
- Assisted customers with policy inquiries and claims processing promptly.
- Educated clients on available insurance products and coverage options thoroughly.
Customer Service Specialist
The Home Depot
Fayetteville, GA
11.2019 - 05.2021
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
- Managed transactions and processed returns while maintaining accurate inventory records.
- Trained new team members on system usage and customer interaction protocols.
- Assisted customers with product inquiries, guiding selection and installation processes.
- Ensured professionalism in public-facing communications across all departments.
- Collaborated with team members to optimize store operations and service delivery.
- Utilized point-of-sale systems for efficient transaction processing and data management.
Education
Bachelor of Arts - Sociology
Georgia State University
05.2023
Skills
- Office coordination and administration
- Confidential document management
- Customer service and communication
- HR and payroll systems
- Employee onboarding and support
- Scheduling and organization
- Microsoft Office proficiency
- FERPA and HIPAA compliance
- Cross-team collaboration
- Policy communication and benefits
- Insurance verification
- Claims processing
- Risk evaluation
- Data entry proficiency
Certification
- HIPAA Compliance Training – Recertified July 2025
- Systems: Salesforce, Kora, EHR (Epic-ready), Microsoft Office
- Willing to train in Paycor or HRIS/payroll platforms upon hire
Timeline
Insurance Certification Representative I
Northside Hospital
09.2024 - Current
Underwriting Service Assistant
State Farm
03.2023 - 05.2024
Senior Contact Specialist
Allstate Insurance Company
06.2021 - 09.2022
Customer Service Specialist
The Home Depot
11.2019 - 05.2021
Bachelor of Arts - Sociology
Georgia State University
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