Sabryna Turiano
Monroe,CT
Summary
Dynamic leader with a proven track record at Escape 101, enhancing team performance and customer satisfaction through effective problem resolution and operations management. Skilled in leadership and verbal communication, I excel in transforming challenges into opportunities, achieving significant improvements in efficiency and loyalty.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
9
9
years of professional experience
Work History
General Manager
Escape 101
09.2021 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Formulated policies and procedures to streamline operations.
- In charge of creating employee schedules, onboarding and training all employees
- Handled scheduling events, bookings and customer inquiries
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Assistant Manager
GameStop
08.2020 - 09.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Assistant Manager
Hot Topic
07.2018 - 10.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Generated repeat business through exceptional customer service.
Assistant Manager
GameStop
07.2017 - 10.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Sales Associate
Hot Topic
07.2015 - 10.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Certification - Baking And Pastry
Lincoln Technical Institute
Shelton, CT11-2016
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Efficient multi-tasker
- Team leadership
- Verbal and written communication
- Employee scheduling
- Administrative skills
- Schedule management
- Money handling
- Decision-making
- Customer service
Timeline
General Manager
Escape 101
09.2021 - Current
Assistant Manager
GameStop
08.2020 - 09.2021
Assistant Manager
Hot Topic
07.2018 - 10.2019
Assistant Manager
GameStop
07.2017 - 10.2018
Sales Associate
Hot Topic
07.2015 - 10.2017
Certification - Baking And Pastry
Lincoln Technical Institute